Resident Services Concierge

Sonida Senior Living; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k with company match

PTO from day one

Paid training

Employee assistance program

Job summary

Sonida Senior Living operates The Wellington at North Bend Crossing in Cincinnati, Ohio, and is seeking a friendly receptionist to welcome residents, visitors, and callers. This role supports smooth front-desk operations, coordinates mail and courier duties, and serves as the first point of contact for inquiries in a busy senior living community.

The receptionist will handle phone calls, provide community information, direct guests, and assist with mail logistics, contributing to a positive

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Responsibilities

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Skills

Customer service

Phone etiquette

Visitor greeting

Job description

Sonida Senior Living operates The Wellington at North Bend Crossing in Cincinnati, Ohio, and is seeking a friendly receptionist to welcome residents, visitors, and callers. This role supports smooth front-desk operations, coordinates mail and courier duties, and serves as the first point of contact for inquiries in a busy senior living community.

The receptionist will handle phone calls, provide community information, direct guests, and assist with mail logistics, contributing to a positive