Night Concierge & Resident Experience Specialist

Liberty Healthcare Management; Wellington (FL); On-site; USD 19,286 - 24,796; Part time

Job summary

Liberty Senior Living is seeking a part-time Concierge at Wellington Bay in Wellington, FL to support residents and staff with phone handling, visitor management, packages, and daily security operations.

The role requires confidentiality, organization, and the ability to respond to emergencies, with duties including sign-in, visitor announcements, and facilitating service requests for residents.

Qualifications

• Must be a high school graduate.
• Must be a team player with a positive and considerate attitude.
• Must be organized and able to handle multiple tasks at one time.
• Must have knowledge of computers.
• Must be able to work well under pressure.
• Must be able to problem solve.
• Must be willing to perform various functions.
• Must read, know, follow and explain personnel, department and facility policies as they pertain to the Business Office.
• Must be able to be cheerful and represent a positive, professional first impression at all times.

Responsibilities

• Answer phones, route calls to the appropriate person or department.
• Ensure all entering sign in via kiosk.
• Call resident apartment to announce visitor before sending visitor to apartment.
• Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
• Accepts packages, monitors for postal delivery, and pick up. Call residents who have received packages or deliveries.
• Inform immediately the Executive Director and other department heads when officials enter the building; i.e., Health Department, Department of Insurance, Fire Marshall, etc.
• Must understand how to initiate assistance from local medical professionals; i.e., police, EMT, etc. (911)
• Must know building layout and be able to assist emergency services in locating resident units in the event of an emergency.
• Must have working knowledge of fire alarm panel and be able to direct resident response in the event of an emergency.
• Receives and delivers flowers and initiates a call to appropriate person as soon as possible.
• Assist individuals who come to complete applications and direct them to the appropriate department head.
• Meet and greet all new residents.
• Assists visitors, families and employees as needed.
• In case of a fire, must know the Fire Plan, be able to participate in fire response and follow all policies and procedures.
• If working evening must follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
• If working overnight, makes rounds throughout common areas to ensure building security and resident safety.
• Deliver Newspapers to resident doors throughout the building.
• If working day shift, completes resident daily check in at 10am, which may require visits to the resident’s apartment for verification.
• Must respond to resident emergency calls as they occur.
• Must be available to assist before, during, and after any type of disaster.
• Must have computer and critical thinking skills.
• All other duties as assigned.

Skills

Team player

Organized

Computer skills

Problem solving

Under pressure

Versatility

Education

High school diploma

Job description

Liberty Senior Living is seeking a part-time Concierge at Wellington Bay in Wellington, FL to support residents and staff with phone handling, visitor management, packages, and daily security operations.

The role requires confidentiality, organization, and the ability to respond to emergencies, with duties including sign-in, visitor announcements, and facilitating service requests for residents.