Resident Services & Community Engagement Coordinator

WinnCompanies; Fairbanks (AK); Hybrid; USD 42,000 - 60,000; Full time

Job summary

WinnCompanies seeks a Resident Services Coordinator at Fort Wainwright, AK, to support military families with move-ins/outs, inquiries, and community standards enforcement. The role includes maintaining curb appeal and coordinating community activities.

A REAL ID compliant driver’s license is required to access the federal facility, with further expectations to coordinate resident services and maintain high customer service standards.

Qualifications

• High school diploma or GED required or equivalent.
• Excellent customer service and communication skills.
• Strong organizational and administrative abilities.
• Ability to manage multiple tasks and priorities.
• Experience with property management software is a plus.

Responsibilities

• Conduct move out assessments and determine charges for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and help resolve complaints.
• Provide outstanding customer service with prompt, courteous responses.
• Maintain curb appeal and cleanliness across office, amenities, and common areas.
• Assist in inspecting vacant homes and prep for rent-ready status.
• Organize and execute company-sponsored resident events.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Complete CRM requirements for the Resident Journey program.
• Conduct neighborhood tours and show homes to qualified prospects.
• Maintain knowledge of lease documents and resident policies.

Skills

Customer service

Organizational skills

Administrative skills

Multitasking

Communication

Education

High school diploma or GED

Associate's degree in business-related field

Tools

Microsoft Office Suite

Yardi

RealPage

Job description

WinnCompanies seeks a Resident Services Coordinator at Fort Wainwright, AK, to support military families with move-ins/outs, inquiries, and community standards enforcement. The role includes maintaining curb appeal and coordinating community activities.

A REAL ID compliant driver’s license is required to access the federal facility, with further expectations to coordinate resident services and maintain high customer service standards.