Resident Services Assistant II

YWCA South Hampton Roads; Norfolk (VA); On-site; USD 41,000 - 43,000; Full time

Job summary

YWCA South Hampton Roads is seeking a Resident Services Assistant II to support residents at the Emergency Shelter. Under supervision, you will assist in basic needs, provide shelter orientation, respond to crises, and help with safety planning.

You will also conduct intake sessions, referrals, and trauma-informed crisis interventions while maintaining confidentiality. Ideal candidates have a background in social services, proven ability to work independently, and a willingness to travel

Qualifications

• Combination of related education and experience equivalent to one year in social work or related field.
• One year experience working with survivors of domestic, sexual, intimate partner violence.
• Must complete a background check and onboarding program.

Responsibilities

• Assist in facilitation of basic need services for victims of violence.
• Maintain effective resident communication and shelter orientation.
• Respond to crisis situations with conflict resolution and safety planning.
• Provide intake sessions and referrals including mental health evaluations.
• Maintain confidentiality and client records per policy.

Skills

Organizational skills

Interpersonal skills

Calm and supportive demeanor

Knowledge of interpersonal violence

Independent work ability

Prioritization of multiple tasks

Team collaboration

Diversity & inclusion sensitivity

Willingness to travel

Valid driver's license

Education

Bachelor’s degree in psychology

Two years’ experience in the field

Supervisory experience

Job description

Description

YWCA is the oldest and largest multicultural women’s organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

About the Position

Under general supervision of the Survivor Services Manager, assist in the facilitation of basic need services for victims of violence at the YWCA SHR Emergency Shelter.

ESSENTIAL DUTIES

Customer Service

• Maintain active and effective communication with residents
• Provide shelter orientation services to shelter guests
• Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety
• Provide comprehensive safety planning services to clients based on assessment results

Advocacy

• Provide in-person comprehensive intake sessions with new shelter clients within twenty-four hours of their arrival in the shelter
• Make appropriate referrals including mental health evaluations based on intake information
• Provide lethality assessments to shelter clients
• Provide trauma-informed crisis intervention, information and referrals to shelter clients as requested
• Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking

Compliance

• Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy
• Maintain client case records in accordance with the policy and procedures
• Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel
• Follow the organization’s protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA system
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Prepare and submit incident reports involving staff and residents

Facilities

• Regularly walk the property to identify and address maintenance issues (also includes security system and outdoor areas of the property)
• Maintain records of all issues (compete incident reports, maintenance logs, etc.)
• Maintain shelter supplies, living spaces, and distribution of donated items (also includes water and consumable supplies)

Personnel

• Assist in development, training, and supervision of staff
• Assist with and prepare for volunteer engagement

Administration

• Collect statistical data and other information to be provided to YWCA SHR staff
• Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel
• Attend in-service training and staff meetings as scheduled throughout the year
• Performs other duties as assigned

Other

• Work with external partners to procure donations, etc. (Foodbank and retail rescue pick-ups)

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

• Combination of related education and experience equivalent to one (1) year in social work, human services, psychology, or other related field.
• One (1) year experience working with survivors of domestic, sexual, intimate partner violence.

Preferred

• Bachelor’s degree in psychology, social work, human services or related field.
• Two (2) years’ experience in the field.
• One year of supervisory experience required.

Other Requirements

• Must complete a background check.
• Must complete the YWCA SHR Onboarding and Advanced Training Program

Skills and Competencies

• Good organizational and interpersonal skills
• Demonstrated ability to maintain a calm and supportive demeanor at all times
• Demonstrate knowledge of the issues and dynamics involved with interpersonal violence
• The ability to work independently and manage multiple priorities and respond in a professional and reassuring manner
• Demonstrate ability to function as a part of a team with co-workers
• Demonstrate ability to work well with people of various ethnic, racial and socio-economic backgrounds
• Must complete the training program of the YWCA SHR
• Must have excellent driving record and have a valid driver’s license; certificate of insurance from an insurance carrier licensed in the Commonwealth of Virginia
• Travel is required and access to reliable transportation is essential
• Requires willingness to work and travel alone

CORE VALUES

The Resident Services Assistant II is expected to model YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

WORKING CONDITIONS:

Work is performed in a Shelter with a high standard of confidentiality. This position is full-time, 40 hours per week, Monday - Friday.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Ability to travel in varying weather conditions.

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.

While performing the duties of this job, the employee is required to:

• Frequently walk, use hands and fingers effectively, climb a ladder, handle or feel objects, tools or controls and talks or hears
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl
• Ability to lift and carry up to 60 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine

COMPENSATION:

This position offers a starting salary range of $41K - $43K and includes a comprehensive benefits package. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. This is a full-time, non-exempt position.

START TIMEFRAME

This position will be open until filled.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations by contacting Human Resources at [e-mail] or 757-625-4248.

SUBSTANCE USE AND WORKPLACE SAFETY POLICY

It is the policy of YWCA South Hampton Roads to maintain a safe and healthy workplace that is free of the effects of alcohol and drug abuse. Employees, volunteers, and interns of YWCA South Hampton Roads are prohibited from the use, sale, dispensing, distribution, possession, manufacture, or being under the influence of drugs that are illegal under any federal, state or local law.