Resident Services Advisor

Community Association Management; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and 401

Job summary

Community Association Management in Charlotte, NC, is hiring a Resident Services Advisor. You will be the first contact for residents, handling inquiries across phone, email, and chat, resolving concerns, and guiding conversations with care and professionalism.

You’ll document interactions, create support tickets, assist with password resets and payments, and coordinate with internal teams to ensure timely issue resolution.

Qualifications

• Minimum of 1 year of customer service experience in an office environment.
• Background in property management, HOA, legal, or real estate is a plus.
• Excellent communication and active listening skills.
• Ability to handle high call volumes and de-escalate concerns calmly and professionally.
• Strong typing, organization, and time management skills.

Responsibilities

• Respond promptly and courteously to resident inquiries via phone, email, and chat.
• Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
• Document all homeowner interactions and create support tickets for follow-up needs.
• Assist with password resets, document navigation, and payment processing guidance.
• Coordinate within internal teams to ensure timely issue resolution.
• Assist closing attorneys with processes related to community transitions.
• Provide consistent support in line with our service standards.

Skills

Communication

Active listening

De-escalation

Typing

Time management

Job description

Community Association Management | Full time

Charlotte, United States

At Community Association Management, we believe that communities deserve better — and we’re on a mission to deliver just that.

With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause: supporting the neighborhoods and communities we serve with care, transparency, and accountability.

Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support.

We foster a culture of collaboration, professional growth, and service excellence — because when our team thrives, our communities do too.

Join us and be part of something meaningful.

community association maintenance is a division of community association management.

Job Description

At Community Association Management, we believe that every residentinteraction is a chance to make things better. Our WHY is tocreatively find solutions and overcome challenges so that we can worktogether to advance the common cause. As a Resident Services Advisor,you are the voice of our company — resolving concerns, answeringquestions, and building trust, one conversation at a time.

About the Role

The Resident Services Advisor is the first point of contact forresidents across the communities we manage. You’ll support themthrough multiple communication channels, address account questions,and ensure that every interaction reflects our commitment to clarity,professionalism, and service excellence.

What You’ll Do

• Respond promptly andcourteously to resident inquiries via phone, email, andchat.
• Resolve resident concerns by researchingaccount history, processing payments, and managing technical orpolicy-related questions.
• Document all homeowner interactions andcreate support tickets for follow-up needs.
• Assist with password resets,document navigation, and payment processing guidance.
• Coordinate withinternal teams to ensure timely issue resolution.
• Assist closingattorneys with processes related to communitytransitions.
• Provide consistent support in line withour service standards.

Requirements

What You’ll Bring

• Minimum of 1 year ofcustomer service experience in an office environment.
• Background inproperty management, HOA, legal, or real estate is aplus.
• Excellent communication and activelistening skills.
• Ability to handle high call volumes andde-escalate concerns calmly and professionally.
• Strong typing,organization, and time management skills.
• Comfortable navigatingmultiple systems simultaneously.
• Shifts may vary between 8:00 AM and 6:00PM.
• Sedentary role with extended headsetuse.

Join Our Mission

If you thrive in a people-first, service-focused role and want tobe part of a team that values transparency and trust, we welcomeyour passion for problem-solving and communication.

• Medica, Dental, Vision, Life, and 401K

Community Association Management and its divisions are proud to be an Equal Opportunity Employer. We’re committed to building inclusive teams and do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.