Resident Services Administrator, Reception (Weekends Required)

Douglas Emmett, Inc.; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Douglas Emmett, Inc. in Honolulu, HI is seeking a high-energy, customer service-oriented Resident Services Administrator to provide administrative support to the Community Manager and oversee office operations.

This role handles greeting visitors, answering phones, dispatching engineering for tenant requests, preparing memos, and generating monthly reports while coordinating welcome packets and events with vendors. It requires strong communication, professionalism, and teamwork under pressure.

Qualifications

• Must have a high school diploma or GED.
• Must have intermediate knowledge of Word and Excel.
• Strong written and verbal communication skills.
• Projects a professional image by meeting Douglas Emmett dress code standards.
• Ability to communicate clearly with tenants, employees and vendors.
• Ability to exercise good judgment and professional demeanor when interacting with building management, tenants and vendors.
• Ability to work well under pressure, prioritize multiple tasks and consistently produce high-quality accurate work.
• Team player attitude.
• Strong customer service orientation.

Responsibilities

• Greet visitors to the office.
• Answer telephones.
• Dispatch engineering to handle tenant service requests.
• Follow up on tenant requests to confirm timely completion of work.
• Open, date stamp and distribute mail and deliveries.
• Contact tenants who are late paying rent.
• Prepare tenant memos.
• Prepare monthly reports including leasing report, stacking plan, deal list, tenant contact list, emergency contact list and delinquency report for Community Manager review and approval.
• Coordinate tenant welcome packets and tenant events with Community Manager and vendors.
• Research and make recommendations to Community Manager for more cost-effective and efficient methods of performing administrative duties.
• Special projects as directed by Community Manager.

Skills

Word

Excel

Communication

Customer service

Teamwork

Education

High school diploma or GED

Job description

Job Description

We are seeking a high-energy, customer service-oriented individual who thrives in a fast-paced office to join our team!

SCOPE AND PURPOSE:

Resident Services Administrator is responsible for providing administrative support to the Community Manager by handling Office of the Building operations in accordance with the standards set forth by Douglas Emmett.

DUTIES AND RESPONSIBILITIES:

Include but are not limited to the following, as other duties or projects may be assigned.

GENERAL OPERATIONS

• Greet visitors to the office.
• Answer telephones.
• Dispatch engineering to handle tenant service requests.
• Follow up on tenant requests to confirm timely completion of work.
• Open, date stamp and distribute mail and deliveries..
• Contact tenants who are late paying rent.
• Prepare tenant memos
• Prepare monthly reports including leasing report, stacking plan, deal list, tenant contact list, emergency contact list and delinquency report for Community Manager review and approval.
• Coordinate tenant welcome packets and tenant events with Community Manager and vendors.
• Research and make recommendations to Community Manager for more cost-effective and efficient methods of performing administrative duties.
• Special projects as directed by Community Manager.

SUPERVISORY RESPONSIBILITIES

• None

TECHNICAL PREREQUISITES

• Must have high school diploma or GED
• Must have intermediate level knowledge of Word and Excel.
• Strong written and verbal communication skills.
• Projects a professional image by meeting Douglas Emmett dress code standards.
• Ability to communicate in a clear, positive and professional manner with tenants, employees and vendors.
• Ability to exercise good judgment and professional demeanor when interacting with building management, tenants and vendors.
• Ability to work well under pressure, prioritize multiple tasks and consistently produce high-quality accurate work.
• Team player attitude.
• Strong customer service orientation.

PHYSICAL REQUIREMENTS

• Primarily sedentary work involving regular use of keyboard and telephone. Should be able to sit for long periods of time.
• Occasionally ascend stairs or step stool.
• Occasionally lift and carry 5 - 10 pound parcels.
• Periodically deliver correspondence to tenants within the building.

MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS UTILIZED IN THIS POSITION

Computer Copy Machine Telephone Two-way radio Pager Fax 10-key adding machine Paper cutter Step stool

Company Description

Douglas Emmett operates approximately 18 million square feet of Class A office space and over 5,000 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood - and three submarkets in the San Fernando Valley - Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities.

The Company utilizes the same focused business strategy that was implemented by its founding principals - managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.

Company Description

Douglas Emmett operates approximately 18 million square feet of Class A office space and over 5,000 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood - and three submarkets in the San Fernando Valley - Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities. The Company utilizes the same focused business strategy that was implemented by its founding principals - managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.