Resident Services (200 Unit Apartment Community)

Advanced Management Company; West Hollywood (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K & 3% Employer Matching Program

Flexible Spending Accounts

Vacation Accrual & Sick Days - Live  

Paid Holidays + Your Birthday!

Annual Employee Health Expo providing

Annual Tribute Awards to recognize all

Annual Charitable Giving - Backpack

Annual Beach Cleanup

Job summary

Advanced Management Company (AMC) is seeking a Resident Services professional to deliver exceptional customer service to residents and VIPs, lead with energy, and collaborate with the Resident Services Manager to enhance satisfaction across communities.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks while upholding AMC standards. Weekends availability and tech-savvy engagement with community platforms are valued.

Qualifications

• Proficient computer skills in MS Word, Excel and Outlook as well as Email, Internet and Social Media as it pertains to the community.
• Well-developed interpersonal, written and verbal reasoning and communication skills in English.
• Available to work on weekends.
• Ability to score at or above AMC standards on mystery shop report.
• Shows up to work on time, follows direction from Resident Services Manager, interacts well with coworkers and residents and gives and receives feedback.

Responsibilities

• Sets example to uphold AMC Employee Promise and Vision Statement.
• Performs excellent telephone skills and delivers exceptional customer service while handling residents including follow up.
• Works closely with the Resident Services Manager to maximize customer satisfaction.
• Sets reasonable customer satisfaction goals and works with team to achieve them on a consistent basis.
• Interacts with customers based on a daily basis, responding to their questions and guiding them to the appropriate service.
• Adhere to the policies and procedures manuals.
• Performs all other duties as assigned.

Skills

Customer service

Communication

Time management

Leadership

Tools

MS Word

Excel

Outlook

Email

Social Media

Job description

Job Details

Job Location: Sky Hollywood - Los Angeles, CA 90028, Position Type: Full Time, Salary Range: $23.00 - $23.00 Hourly

About the Organization

Advanced Management Company (AMC) is a property management company, which was started in 1982 and built on a foundation of ethical business practices. Those same principles are in place today with more than 71 apartment communities in Southern California. Our properties are located in Orange County, San Bernardino County, and Los Angeles County! We were also voted a Top Workplace in Orange County by our very own team members.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K & 3% Employer Matching Program
• Flexible Spending Accounts
• Vacation Accrual & Sick Days - Live Happy Time
• Paid Holidays + Your Birthday!
• Annual Employee Health Expo providing free health screening and events to all employees
• Annual Tribute Awards to recognize all team members achievements
• Annual Charitable Giving - Backpack drive & holiday gifts for residents of AMC communities
• Annual Beach Cleanup

Job Title

Resident Services

Pay

$23 per hour

Days Off

Sunday and Monday

Job Summary

The role of an AMC Resident Services requires high energy, a burning desire to make a difference in people’s lives and a commitment to anticipate and exceed the expectations of our residents, prospective VIPs and co-workers. This diverse role combines customer service, training and leadership.

Essential Job Duties

• Sets example to uphold AMC Employee Promise and Vision Statement
• Performs excellent telephone skills and delivers exceptional customer service while handling residents including follow up
• Works closely with the Resident Services Manager to maximize customer satisfaction
• Sets reasonable customer satisfaction goals and works with team to achieve them on a consistent basis
• Interacts with customers based on a daily basis, responding to their questions and guiding them to the appropriate service
• Adhere to the policies and procedures manuals
• Performs all other duties as assigned

Qualifications: Job Requirements

• Proficient computer skills in MS Word, Excel and Outlook as well as Email, Internet and Social Media as it pertains to the community.
• Well-developed interpersonal, written and verbal reasoning and communication skills in English.
• Available to work on weekends.
• Ability to score at or above AMC standards on mystery shop report.
• Shows up to work on time, follows direction from Resident Services Manager, interacts well with coworkers and residents and gives and receives feedback.
• Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with residents
• Serve our VIPs with a welcoming and caring attitude.
• Behave in a responsible, professional and ethical manner with exceptional time management, multi-tasking and leadership skills. Demonstrate personal and professional integrity at all times.
• Must be assertive, independent, energetic, flexible, motivated, goal oriented, driven and organized.
• Must maintain reliable transportation daily, valid driver’s license and valid vehicle insurance.
• Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.

Website

Website - www.amcliving.com & www.r3construction.com