Resident Services

Berkshire Group, LLC; Falls Church (VA); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Job summary

Berkshire Residential Investments in Falls Church, VA is seeking a Resident Services Coordinator to support leasing, renewals, and maintenance coordination, delivering excellent resident experiences.

The role emphasizes flexibility and being the go-to person for residents, assisting the leasing team, handling phone inquiries, processing service requests, and contributing ideas to improve resident satisfaction.

Responsibilities

• Be the go-to person for residents and address their questions.
• Assist the leasing team, greet prospective clients, and support showings when needed.
• Promote lease renewals by coordinating with residents and staff.
• Serve as the voice of the property in phone communications.
• Process service requests from residents to maintenance and follow up.
• Offer ideas to improve resident satisfaction and plan community events.

Job description

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.

If you’re interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.

Our “IT factor” means we are the best in what we do and are always striving to be even better!

Team “IT FACTOR”

Berkshire is a nationally respected property management team that creates memorable and valuable experiences for all of our stakeholders by attracting fun, engaging talent that is committed to excellence in everything we do! We own and manage our own properties, and we have one asset that sets us apart from the others –Berkshire people.

We offer 3 weeks of vacation, personal development plans, great insurance, a 25% rent discount (and so much more!)... Take a look at what makes us different….

Our vision is to kindle an exceptional experience one relationship, one investment, one neighborhood, at a time.

Here is what your day might look like....

As one of our Resident Services Coordinators your day is all about BEING FLEXIBLE!!! The go to person!! The Residents and the site departments depend on you!! Your day includes supporting the Leasing department (and stepping in when necessary to sell/lease) working with renewals and helping the maintenance team to ensure great service! Paying attention to the details makes you the person the resident’s love to see!

• Being that go to person for the residents! You’ve got the answers!!
• Be the right-hand person for the leasing team!! Helping to greet prospective clients and possibly showing the property if a helping hand is needed
• You might work with the residents and team to promote our lease renewals
• Be the voice of the property handling our phone calls.
• Processing the service request from resident to maintenance and the follow up
• Be entrepreneurial with suggestions and ideas for improving resident satisfaction and events

Current anticipated base hourly salary range: $24.51 - $25.96 / base annual salary range: $51,100 - $54,000. Base hourly/salary within the range will be determined by various factors including but not limited to the individual's experience, skills, qualifications and other factors permitted by law.

The role is also eligible for the following benefits:

• Paid time off (sick leave, parental leave, vacation leave, PTO, etc.)

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We believe

Berkshire Residential values diversity, equity, inclusion and belonging . Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.