Resident Services

Berkshire Group, LLC; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

3 weeks vacation

Personal development plans

Great insurance

25% rent discount

Job summary

Berkshire Residential Investments is seeking a Resident Services Coordinator to support leasing, renewals, and maintenance coordination at our community. You’ll be the daily point of contact for residents, ensuring timely responses and high-quality service.

You will collaborate with leasing, maintenance, and site teams to promote resident satisfaction, coordinate service requests, and contribute ideas for events and improvements on property.

Responsibilities

• Being the go-to person for the residents and having the answers
• Serve as the right-hand person for the leasing team and help greet prospective clients and show the property when needed
• Collaborate with residents and team to promote lease renewals
• Be the voice of the property by handling phone calls
• Process service requests from residents, coordinate with maintenance, and follow up
• Offer entrepreneurial suggestions to improve resident satisfaction and events

Job description

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.

If you’re interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.

Job Description

Our “IT factor” means we are the best in what we do and are always striving to be even better!

Team “IT FACTOR”

Berkshire is a nationally respected property management team that creates memorable and valuable experiences for all of our stakeholders by attracting fun, engaging talent that is committed to excellence in everything we do! We own and manage our own properties, and we have one asset that sets us apart from the others –Berkshire people.

We offer 3 weeks of vacation, personal development plans, great insurance, a 25% rent discount (and so much more!)... Take a look at what makes us different….

Our vision is to kindle an exceptional experience one relationship, one investment, one neighborhood, at a time.

Here is what your day might look like....

As one of our Resident Services Coordinators your day is all about BEING FLEXIBLE!!! The go to person!! The Residents and the site departments depend on you!! Your day includes supporting the Leasing department (and stepping in when necessary to sell/lease) working with renewals and helping the maintenance team to ensure great service! Paying attention to the details makes you the person the resident’s love to see!

• Being that go to person for the residents! You’ve got the answers!!
• Be the right-hand person for the leasing team!! Helping to greet prospective clients and possibly showing the property if a helping hand is needed
• You might work with the residents and team to promote our lease renewals
• Be the voice of the property handling our phone calls.
• Processing the service request from resident, to maintenance and the follow up
• Be entrepreneurial with suggestions and ideas for improving resident satisfaction and events

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We believe

Berkshire Residential values diversity, equity, inclusion and belonging . Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.