Resident Service Coordinator - The Pavilion Apts.

Monroe Group LTD; Philadelphia (Philadelphia County); In loco; USD 38.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Flexible Spending Account and Health |

403k plan with company match

Descrizione del lavoro

Monroe Group in Philadelphia, PA is seeking a Resident Service Coordinator to support residents and the onsite management team. You will coordinate educational materials, connect residents with community resources, and help plan in-place renovations and temporary relocations during construction.

The role emphasizes customer service, confidentiality, and strong communication, with opportunities to work in a fast-paced housing environment and contribute to a growing affordable housing portfolio.

Competenze

• Bachelor's degree or equivalent.
• Two+ years of experience in social service delivery with elderly and/or family population.
• Demonstrated knowledge of supportive services and resources in the local area.
• Ability to advocate, organize, problem-solve and deliver results for residents.
• English proficiency (read, speak, and write).

Mansioni

• Coordinate and provide a range of educational materials for residents.
• Create materials and obtain resources from community service organizations.
• Act as relocation specialist to plan, coordinate, and communicate in-place renovations and temporary relocations during construction.

Conoscenze

Customer service

Communication

Organization

Problem solving

Formazione

Bachelor's degree

Descrizione del lavoro

Description

Resident Service Coordinator

Monroe Group is looking for a Resident Service Coordinator to join our team!

We are seeking a Resident Service Coordinator to help us keep our property running smoothly. Must enjoy working with people and have a passion for customer service!

Summary:

The Resident Service Coordinator (RSC) will coordinate and provide, with the support of the onsite property management team, a range of educational materials to be available to residents free of charge. The RSC will create materials as well as obtain materials from area community service organizations. In addition, the RSC will act as a relocation specialist to help plan, coordinate, and communicate in-place renovations and temporary relocations as they continue through construction projects at the properties.

Where is the job located?

Philadelphia, PA

Why join the Monroe Team?

Monroe Group is one of the country’s fastest-growing affordable housing management companies with a portfolio of 90+ affordable communities, 9,000 units in Twenty-six (26) States, and growing. We believe in building Teams, each voice is heard and valued!

Great benefits!

• Monroe Group offers medical, dental, and vision insurance including a Flexible Spending Account and Health Savings Account.
• We provide company-paid life insurance along with short and long-term disability insurance options, 11 paid holidays, vacation, sick time, and a 401k program with a company match of up to 4%.

Requirements

REQUIREMENTS for consideration are:

• Bachelors Degree or equivalent
• Two or more years of experience in a social service delivery with the elderly and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated the ability to advocate, organize, problem-solve, and provide results for the residents served.
• English language proficiency (read, speak, and write)
• The ability to pass a full background check

Additional Information:

• Must be able to work assigned hours as scheduled.
• Must be able to work in a fast-paced environment.
• Must be able to maintain confidentiality.
• Must be able to complete tasks in a timely manner.
• Familiarity with clerical practices, office procedures, and automated equipment.
• Required to learn all aspects of community manager duties.
• Ability to satisfactorily complete tasks with minimal supervision.
• Must be a self-starter and self-motivated.
• Ability to perform assigned tasks with reasonable speed and accuracy.
• Excellent verbal and written communication skills.