Resident Service Coordinator- The Gardens of Traville

Franklin Group; Rockville (MD); On-site; USD 25,000 - 36,000; Part time

Job summary

Franklin Group is seeking a Resident Event Coordinator to plan and coordinate programs for residents, ensuring excellent service and a supportive link to property management. The role emphasizes community engagement, health-related events, and program development on-site and in the surrounding area.

The position requires strong communication, organizational skills, and the ability to work evenings or weekends as needed, with HUD compliance expectations and reporting responsibilities included.

Qualifications

• Excellent communication and interpersonal skills across diverse residents.
• Ability to organize, problem-solve and deliver outcomes.
• Proficiency with Microsoft Office and Canva.
• Experience coordinating programs or events is preferred.

Responsibilities

• Develops a Resource Directory of local services for residents.
• Organizes educational events on health care, services, life skills.
• Implements on-site or mobile health services and screenings.
• Promotes resident involvement in programs.
• Assists residents in accessing community services with HUD guidelines.
• Responds to inquiries promptly and maintains professional boundaries.
• Compiles quarterly reports for HUD and maintains documentation.

Skills

Customer service

Communication

Time management

Teamwork

Microsoft Office

Canva

Tools

Microsoft Office Suite

Canva

Job description

JOB TITLE: Resident Event Coordinator (Part Time)

JOB TITLE: Resident Event Coordinator (Part Time)

REPORTS TO: Community Manager

FLSA STATUS: Non-Exempt

NOTE: Position is part time working between 25-30 hours per week.

POSITION SUMMARY

The Resident Event Coordinator has the primary responsibility of providing and coordinating programs and services to help residents maintain a good quality of life. The Resident Event Coordinator is expected to provide exceptional customer service to all residents and work as a buffer between the residents and property management staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following but are not limited to:

• Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, elderly residents, persons with disabilities and emergency assistance.
• Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Implements on site or mobile health services and screenings.
• Organizes and promotes resident involvement in on and off site programs.
• Assists the residents in building informal support networks with other residents, family and friends.
• Engage volunteers within the community and/or property when appropriate.
• Provides quality customer service to all residents including, but not limited to, answering questions, and addressing concerns.
• Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
• Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
• Performs miscellaneous and specially requested tasks.
• Ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately.
• Adheres to all corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
• Manages time independently, completing required tasks and documentation within identified time frames.
• Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place.
• Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
• Completes all professional trainings required in a timely manner.
• Utilize appropriate documentation system to track all work done with residents.
• Completes all required paperwork with all residents who want to utilize the Service Coordination program.
• Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
• Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property.
• Service Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture resident assessments, resident programs, policy compliance, and Education and Wellness Programs.
• Completes training as assigned in Individual Education Plan.

SKILLS/QUALIFICATIONS

• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
• Good communication, comprehension and interpersonal skills. Working knowledge of Microsoft Office Suite.
• Strong interpersonal, oral and written communication skills
• Must be organized, detail oriented and have good time management skills
• Ability to work week-ends and evenings as needed
• Ability to multi-task and work in a busy environment
• Knowledge of Microsoft Office Suite and Canva.

Franklin Group is an Equal Employment Opportunity company.