Resident Service Coordinator (PT), Longfellow Senior Housing

Vesta Corporation; Cleveland, Northern (OH, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Longfellow Senior Housing, a Vesta community in Cleveland, OH, is seeking a part-time Resident Services Coordinator to empower residents through education and opportunities.

The role focuses on assessing needs, coordinating with social service providers, building community partnerships, and delivering outreach while maintaining confidential records and reporting outcomes aligned with Vesta's mission.

Qualifications

• Bachelor’s degree in social work, public health, psychology, or related field.
• 2+ years of experience in housing, social services, or human services.
• Bilingual in English and Spanish preferred.
• Knowledge of HUD regulations a plus.
• Experience with grants management a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook.

Responsibilities

• Develop strategic partnerships with local service providers to bring on-site programs or refer to off-site programs across education, health, workforce development, financial stability, and asset building.
• Provide non-clinical case management and referrals to all residents, ensuring access to a full range of social services.
• Initiate strategic relationships with other local service providers and stakeholders.
• Collaborate with Property Management, family/eldercare providers, behavioral health, and medical professionals while maintaining confidentiality.
• Build relationships with residents to understand needs and connect with local resources.
• Conduct welcome orientation for new residents.
• Create outreach and communication with residents via newsletters, flyers, calls, and home visits.
• Document resident demographics, issues, requests, statistics, incidents, interactions, and outcomes.

Skills

Bilingual English/Spanish

Community partnerships

Case management

Nonprofit coordination

Education

Bachelor’s degree in social work or related field

Tools

MS Office

Job description

Description

Be a part of the best team in Property Management!!

Welcome to Longfellow Senior Housing, a Vesta community in Cleveland, OH. We are seeking to hire a part-time Resident Services Coordinator assist and empower our residents through the provision of education, vocation, and other opportunities for self-improvement.

The Resident Services Coordinator (RSC) will assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self-referral. The RSC will assess and coordinate services with third-party (non-profit) social service providers, establish strong community relationships to help residents to identify and effectively manage their social service needs, and will create and sustain partnerships with community-based social service providers and other community stakeholders.

• Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.
• Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
• Initiate strategic relationships with other local service providers and stakeholders.
• Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Conduct welcome orientation for new residents.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software. Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
• Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners.
• Experience working with seniors and disabled individuals to support their aspirations.
• Related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare serves deliver system.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization and writing skills.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.

Requirements

Required Education and Experience:

• Bilingual in English and Spanish (verbal & written communication skills) strongly preferred.
• Bachelor’s degree with a focus on social work, human services, public health, or psychology, developmental disabilities, community development, or a related field strongly preferred.
• 2+ years of overall professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth
• Experience overseeing and managing grants a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management, and knowledge of HUD regulation a plus.
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
• Experience working with partners and site team members to implement programs and initiatives.
• Background check and drug screening required
• Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.