Resident Service Coordinator (PT), Cedar Court Senior Housing

VESTA MANAGEMENT CORPORATION; Norwalk (CT); On-site; USD 25,000 - 39,000; Part time

Job summary

Cedar Court Senior Housing in Norwalk, CT is seeking a part-time Resident Services Coordinator to assist and empower residents through education, vocation, and opportunities for self-improvement. The RSC will assess residents’ social service needs and coordinate with third-party providers to ensure access to needed support.

Responsibilities include building community partnerships, maintaining documentation, and conducting welcome orientations while protecting confidentiality.

Qualifications

• Bilingual in English and Spanish (verbal & written) strongly preferred.
• Bachelor’s degree with a focus on social work, human services, public health, or psychology, related field strongly preferred.
• 2+ years of professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous engagement with residents of diverse backgrounds is preferred.

Responsibilities

• Assess residents’ social service needs and coordinate services with partners.
• Develop partnerships with local providers to provide on-site programs or referrals.
• Provide non-clinical case management and referrals to residents.
• Build relationships with residents to understand needs and connect resources.
• Conduct welcome orientation for new residents and maintain outreach communications.

Skills

Bilingual English/Spanish

Non-clinical case management

Community partnerships

MS Excel

Education

Bachelor’s degree in social work / related field

Tools

HUD regulations knowledge

Job description

Description

Be a part of the best team in Property Management!!

Welcome to Cedar Court Senior Housing, a Vesta community in Norwalk, CT. We are seeking to hire a part-time Resident Services Coordinator assist and empower our residents through the provision of education, vocation, and other opportunities for self-improvement.

The Resident Services Coordinator (RSC) will assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self-referral. The RSC will assess and coordinate services with third-party (non-profit) social service providers, establish strong community relationships to help residents to identify and effectively manage their social service needs, and will create and sustain partnerships with community-based social service providers and other community stakeholders.

• Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.
• Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
• Initiate strategic relationships with other local service providers and stakeholders.
• Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Conduct welcome orientation for new residents.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software. Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
• Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
• Other duties as assigned.

Requirements

Required Education and Experience:

• Bilingual in English and Spanish (verbal & written communication skills) strongly preferred.
• Bachelor’s degree with a focus on social work, human services, public health, or psychology, developmental disabilities, community development, or a related field strongly preferred.
• 2+ years of overall professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth
• Experience overseeing and managing grants a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management, and knowledge of HUD regulation a plus.
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
• Experience working with partners and site team members to implement programs and initiatives.
• Background check and drug screening required
• Valid Driver's License and clean driving record required.