Resident Service Coordinator (PT), Longfellow Senior Housing

VESTA MANAGEMENT CORPORATION; Cleveland (OH); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Longfellow Senior Housing, a Vesta community in Cleveland, OH, is seeking a part-time Resident Services Coordinator to empower residents through education, vocation, and opportunities for self-improvement.

The RSC will assess residents' needs, coordinate with third-party providers, and build partnerships with community services to support education, health, and financial stability. Strong bilingual skills and related experience are preferred.

Qualifications

• Bilingual in English and Spanish (verbal & written) strongly preferred.
• Bachelor’s degree focus on social work, human services, public health, or psychology, etc.
• 2+ years of professional experience in housing or human services preferred.
• Knowledge of child development or experience with youth.
• Experience overseeing and/or managing grants is a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Prior engagement with HUD regulations is a plus.
• Background check and drug screening required.
• Valid driver’s license and clean driving record required.

Responsibilities

• Develop and maintain partnerships with local service providers to bring on-site programs or referrals.
• Provide non-clinical case management and referrals for residents.
• Coordinate services with third-party social service providers.
• Build relationships with residents to understand needs and connect with resources.
• Communicate with residents via newsletters, flyers, calls, and home visits.
• Maintain documentation of resident demographics, issues, requests, and outcomes.

Skills

Bilingual English/Spanish

Communication skills

Interpersonal skills

Education

Bachelor's degree in social work/public health/psychology/related field

Tools

MS Excel

MS PowerPoint

MS Word/Outlook

Job description

Description

Be a part of the best team in Property Management!!

Welcome to Longfellow Senior Housing, a Vesta community in Cleveland, OH. We are seeking to hire a part-time Resident Services Coordinator assist and empower our residents through the provision of education, vocation, and other opportunities for self-improvement.

The Resident Services Coordinator (RSC) will assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self-referral. The RSC will assess and coordinate services with third-party (non-profit) social service providers, establish strong community relationships to help residents to identify and effectively manage their social service needs, and will create and sustain partnerships with community-based social service providers and other community stakeholders.

• Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.
• Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
• Initiate strategic relationships with other local service providers and stakeholders.
• Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Conduct welcome orientation for new residents.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software. Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
• Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners.
• Experience working with seniors and disabled individuals to support their aspirations.
• Related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare serves deliver system.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization and writing skills.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.

Requirements

Required Education and Experience:

• Bilingual in English and Spanish (verbal & written communication skills) strongly preferred.
• Bachelor’s degree with a focus on social work, human services, public health, or psychology, developmental disabilities, community development, or a related field strongly preferred.
• 2+ years of overall professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth
• Experience overseeing and managing grants a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management, and knowledge of HUD regulation a plus.
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
• Experience working with partners and site team members to implement programs and initiatives.
• Background check and drug screening required
• Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.