Resident Services Coordinator, Winthrop Square & Londonberry Gardens

Vesta Corporation; New London (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Company matched 401(K)

Paid time off- Vacation, sick, floats

12 additional paid holidays

Tuition Reimbursement

PetPlan Pet Insurance

Employee Assistance Program

Long & Short-Term Disability Insurance

Job summary

Vesta Management in New London, CT seeks an experienced Resident Services Coordinator to empower residents through education, vocation, and opportunities for self-improvement. You will coordinate services with community partners and report to the Senior RSC, supporting residents’ outcomes and requests.

Responsibilities include establishing partnerships, coordinating non-clinical case management, and maintaining case notes.

Qualifications

• Bilingual English and Spanish verbal and written communication skills strongly preferred.
• Preference for a bachelor’s degree with a focus on social work, human services, public health, or psychology, Developmental Disabilities, community development, or a related field.
• 2+ years of overall professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth.
• Experience overseeing and managing grants a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management, and knowledge of HUD regulations is a plus.
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
• Experience working with partners and site team members to implement programs and initiatives.
• Successful completion of a background check and drug screening required.
• Valid Driver's License and clean driving record required.

Responsibilities

• Develops and maintains partnerships with local service providers to bring on-site programs or provide referrals.
• Provide non-clinical case management and referral services to all residents.
• Initiate strategic relationships with other local service providers and stakeholders.
• Build relationships with residents to understand needs and connect them with resources.
• Collaborate with property management staff and health, financial, and social service professionals to resolve issues while maintaining confidentiality.
• Create outreach and communication with residents, including newsletters, flyers, calls, and home visits.
• Maintain documentation on resident demographics, issues, requests, statistics, incidents, interactions, and outcomes.
• Manage contracts or Memoranda of Understanding with providers and partners.
• Develop and maintain linkages with area resources for residents' social and recreational needs.
• Other duties as requested.

Skills

Bilingual English/Spanish

Communication

Organization

Writing

Customer service

Education

Bachelor's degree (Social Work / Human Services / Public Health / Psychology)

2+ years experience with families in housing or human services

Tools

MS Excel

PowerPoint

Word

Outlook

Job description

Be a part of the best team in Property Management!!!

Vesta Management is seeking to hire an experienced Resident Services Coordinator at Winthrop Square & Londonberry Gardens in New London, CT, who will assist and empower our residents through the provision of education, vocation, and other opportunities for self-improvement.

What we offer:

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:

• Medical, dental & vision insurance
• Company matched 401(K)
• Paid time off- Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• PetPlan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance
• AND MORE

The role of the Resident Services Coordinator (RSC) is to assist and empower residents of Vesta communities through the provision of education, vocation, and other opportunities for self-improvement and realization of individuals' needs and goals. The RSC will establish and sustain partnerships with community-based social service providers and other stakeholders to assist and empower residents to meet their own needs through education, training, and accessing services for themselves. The position reports directly to the Senior RSC.

The RSC will assess residents' individual needs for social service intervention, either on referral by property management or by residents' self-referral. The RSC will assess and coordinate services with third-party (non-profit) social service providers. Where possible, monitor resident outcomes (change in circumstances). Documenting all contact with residents and referrals in case files/case notes. The RSC will seek to establish strong community relationships to help residents to identify and effectively

manage their social service needs. The RSC will create and sustain partnerships with community-based social service providers and other community stakeholders.

Essential Functions:

Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.

• Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
• Initiate strategic relationships with other local service providers and stakeholders.
• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through the services software. Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
• Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
• Other duties and responsibilities as requested.

Knowledge, Skills and Abilities:

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, staff, volunteers, interns, and community partners.
• Experience working with families to support their aspirations.
• Related human services/social services experience.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, and writing skills.
• Knowledge of federal, state, and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.

Requirements

Required Education and Experience:

• Bilingual English and Spanish verbal and written communication skills strongly preferred.
• Preference for a bachelor’s degree with a focus on social work, human services, public health, or psychology, Developmental Disabilities, community development, or a related field.
• 2+ years of overall professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth
• Experience overseeing and managing grants a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management, and knowledge of HUD regulations is a plus.
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
• Experience working with partners and site team members to implement programs and initiatives.
• Successful completion of a background check and drug screening required.
• Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.