Resident Service Coordinator

Monarch; Columbia Heights, Northern (MN, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

UKG Wallet

Free Medical Insurance

Paid Time Off

401k with match

Referral bonuses

Career growth opportunities

Job summary

Monarch is seeking a Resident Service Coordinator to ensure personal care is delivered appropriately, tenants’ needs are met, and the building is adequately staffed.

You will collaborate with care teams, coordinate scheduling, and support a positive, home‑like environment for residents and families. Strong communication, multitasking, and adaptability are essential, with experience in healthcare scheduling preferred.

Qualifications

• Experience in healthcare scheduling and/or timekeeping.
• Ability to manage multiple tasks and pivot with sudden demands.
• Excellent communication and English reading/writing.
• Strong emotional intelligence and resilience.

Responsibilities

• Ensure personal care is delivered appropriately and tenants’ needs are met.
• Maintain adequate staffing and coordinate with care teams.

Skills

Multitasking

Emotional intelligence

Active listening

English proficiency

Interpersonal skills

Job description

Resident Service Coordinator

This person is responsible for assuring personal care is delivered appropriately, tenant’s needs are being met and building is adequately staffed.

Monarch Healthcare Management Benefits Include:

• UKG Wallet - get paid the next day!
• Free Single Medical Insurance
• Paid Time Off – Vacation Time
• 401k with annual contribution match
• Referral bonuses
• Career path to other positions within our growing company!

QUALIFICATIONS

Preferred

• Experience in healthcare scheduling and/or timekeeping

Required Skills and Abilities

• Ability to effectively manage multiple tasks and pivot with sudden demands of your attention
• Resilience: ability to welcome constructive feedback, course correct and not take it personally
• Personability; ability to get along with all personality types and inspire trust with residents, staff, family
• High emotional intelligence (EQ)
• Ability to actively listen, with the goal of understanding
• Ability to clearly speak and proficiently read and write in English
• Comfort in operating in ambiguous situations and with diverse populations
• Ability to thrive in an environment that is fast-paced and rapidly growing

About Monarch:

Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.