Resident Resolution Specialist – Escalations

Amherst Group; Bradley (WV); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

The Amherst Group is seeking a dedicated professional to serve as the primary point of contact for escalated resident concerns, ensuring timely, professional, and consistent communication throughout the resolution process.

You will investigate complex resident situations by reviewing account history, lease documents, and supporting information to determine appropriate resolutions, coordinate with cross-functional teams, and document decisions in our systems.

Qualifications

• Experience handling escalated resident issues.
• Ability to coordinate with cross-functional teams.
• Strong written and verbal communication skills.

Responsibilities

• Serve as primary contact for escalated resident concerns, ensuring timely, professional communication throughout the resolution process.
• Investigate complex resident situations by reviewing account history, maintenance records, lease documentation, and supporting information to determine appropriate resolutions.
• Coordinate with cross-functional teams including Property Management, Maintenance, Leasing, Legal, Utilities, and other internal departments to resolve resident concerns.
• Proactively communicate with residents to gather required information, explain resolution options, and provide timely updates throughout the case lifecycle.

Skills

Communication

Customer service

Problem solving

Job description

The Amherst Group is seeking a dedicated professional to serve as the primary point of contact for escalated resident concerns, ensuring timely, professional, and consistent communication throughout the resolution process.

You will investigate complex resident situations by reviewing account history, lease documents, and supporting information to determine appropriate resolutions, coordinate with cross-functional teams, and document decisions in our systems.