Resident Representative

YMP Real Estate Management, LLC; Town of Florida, Northern (NY, KY); Híbrido; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

YMP Real Estate Management, LLC in Town of Florida, NY, is seeking a Resident Representative to greet prospects, show units, process applications and leases, and support marketing efforts for the apartment community.

The role requires excellent customer service, strong communication, and prior leasing or sales experience. Bi-lingual English/Spanish is a plus; the candidate should be available for flexible hours and be proficient with Microsoft Office.

Formación

• Experience in leasing or sales of apartments
• Ability to read, write and comprehend English
• Bi-lingual in English/Spanish is a plus
• Strong Microsoft Office skills, especially Excel and Word

Responsabilidades

• Greet prospective residents and guests in person and by phone
• Show units and assist in leasing process
• Process applications, prepare leases and notices
• Maintain office files and marketing materials
• Assist in rent collection and reporting
• Ensure compliance with Fair Housing laws and regulations

Conocimientos

Communication skills

Bi-lingual English/Spanish

Customer service

Educación

High School or equivalent

Herramientas

Microsoft Office

Excel

Word

Descripción del empleo

Description

The Resident Representative is responsible for welcoming and engage prospect, residents and guests in person in the office and by phone, prepare and process application packages, preparing leasing packages, send out notices, show units, interact with potential and existing tenants, walk and inspect property, customer service, identify marketing and selling opportunities, process renewals, process recertification, provide excellent customer service, lease units.

Responsibilities

• Maintains a detailed knowledge of the apartment community, amenities and community
• Provides a daily inspection of show apartments and model appearance.
• Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.
• Consistently documents prospect phone and email contacts; accurately completes the market survey.
• Maintains an acceptable closing ratio.
• Collects and secures rental payments.
• Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
• Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly.
• Posts to advertising sources daily as directed.
• Maintains organized community office files.
• Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
• Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.
• Promotes resident retention by assisting with the renewal program.
• Reports any observed maintenance problem.
• Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
• Must always be courteous and helpful to residents, prospective residents and co-workers.
• Must be available for overtime, weekend, holiday and evening work.
• Performs other duties as assigned.

Requirements

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro-rations.
• Possesses excellent telephone and communication skills.