Resident Renewals Specialist

512Financial; Dallas (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

512Financial in Dallas, TX is seeking a Resident Renewals Specialist to manage lease renewals, ensure accuracy and compliance, and deliver a great resident experience.

You will handle notices, renewals, inspections coordination with maintenance, and work to lower turnover while maintaining strong communication.

This hybrid role allows one day remote per week and requires 1+ year of property management experience and strong customer service.

Qualifications

• 1+ year of property management experience, preferably in single-family homes.
• Outstanding customer service skills and a drive to meet and exceed expectations.
• Proactive, persistent problem-solving approach.
• Excellent verbal and written communication skills.
• Basic accounting and math skills; proficient in Microsoft Office.
• Very organized with a sharp eye for detail.
• Strong time management and ability to meet deadlines in a fast-paced environment.
• High school diploma or GED required.
• Self-directed, can-do attitude with solutions focus.

Responsibilities

• Use reports and systems to manage lease expirations and renewals communications.
• Review Month-to-Month residents to ensure correct fees.
• Coordinate property inspections with maintenance and field teams.
• Submit price and term negotiations to Revenue Management for approval.
• Verify renter's insurance, utility, city code, and company policy compliance.
• Audit renewals for accuracy and monitor expirations, rents, occupants, uploads, and charges.
• Handle roommate promotions and amend leases as needed.
• Process property transfers with field teams to confirm inspections and eligibility.
• Support resident retention through proactive communication and problem-solving.
• Own the Notice to Vacate process from start to finish, including notices and market analyses.
• Engage residents with notices to vacate to retain them through service.
• Explain renewal timelines, rent increases, market rates, and possible fees.
• Share local market comps to help residents understand home values.
• Collaborate on team projects and stay engaged in-office Monday through Friday.

Skills

Property management

Customer service

Communication

Time management

Attention to detail

Microsoft Office

Problem solving

Self-directed

Education requirement

Education

High school diploma or GED

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Do you love working with details, enjoy helping people, and know how to make a stressful renewal conversation an easy one? As a Resident Renewals Specialist, you'll play an important part in helping residents renew their leases while making sure every step is accurate, compliant, and a great experience. From lease renewals to Notice to Vacate follow-up, your work keeps the resident experience smooth and helps lower turnover across the portfolio.

About the Company:

Our client is a fast-growing real estate company in the single-family residential ("SFR") space, known for its flexible and empowering culture. Founded in 2021, they are a full-service SFR platform that combines proven operational practices with the latest technology to maximize investor returns and create positive outcomes for residents and the communities they serve. Headquartered in Dallas, their leadership team has deep experience across the full asset life cycle, and the business is built on the core values of Accountability, Transparency, and Partnership, all rooted in Integrity.

This role is based in our client's Dallas, TX office, with the option to work remotely one day per week.

What You'll Do:

• Use reports and systems to make sure residents with upcoming lease expirations receive proactive, appropriate communication
• Review Month-to-Month residents to confirm the correct fees are being charged
• Work with maintenance and field teams to schedule property inspections as needed
• Submit price and term negotiations to Revenue Management for approval
• Confirm residents meet renter's insurance, utility, city code, and company policy requirements
• Audit completed renewals for accuracy and monitor systems for lease expirations, base rent, occupants, uploads, and charges
• Handle roommate promotions and amend leases as needed
• Process property transfer requests, partnering with field teams to confirm inspections and eligibility
• Lower resident turnover through timely, effective communication and creative problem-solving
• Own the Notice to Vacate process from start to finish, including generating notices, preparing market analyses, and following through to move-out
• Reach out to residents who have submitted a notice to vacate and work to keep them through great service and thoughtful solutions
• Inform residents about renewal timelines, rent increases, market rates, and possible fees
• Share local market comps to help residents understand current home values
• Contribute to team projects and processes as a collaborative, supportive teammate
• Stay hands-on and engaged in the office every day, moving between your computer, your phone, and conversations with residents and teammates; regular hours are Monday through Friday, with occasional evenings or weekends when the workload requires

What You Bring:

• 1+ year of property management experience preferred, ideally in single-family residential
• Outstanding customer service skills and a drive to consistently meet and exceed expectations
• A proactive, persistent approach to solving problems
• Excellent verbal and written communication skills
• Basic accounting and math skills, plus proficiency in Microsoft Office (Word, Outlook, Excel)
• Very organized with a sharp eye for detail
• Solid time management skills, able to hit goals and deadlines without compromising quality
• Ability to stay effective and calm in a fast-paced environment
• High school diploma or GED required
• A self-directed, can-do attitude that finds solutions where others see problems

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.