Resident Representative

YMP Real Estate Management, LLC; Fayetteville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

YMP Real Estate Management, LLC in Fayetteville, NC seeks a Resident Representative to welcome prospects and residents, show units, process applications, prepare leases, collect rent, and manage renewals with excellent customer service.

You will maintain knowledge of the property, assist with marketing, monitor advertisements, document outreach efforts, and ensure compliance with Fair Housing while being courteous and ready for overtime and weekend work.

Qualifications

• High School education or equivalent.
• Ability to read, write and comprehend English.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate prorations.
• Possesses excellent telephone and communication skills.

Responsibilities

• Greet prospective residents and tour the community.
• Close the sale and process applications in a timely manner.
• Prepare leases and collect signatures before move‑in.
• Follow up with prospects and maintain communications.
• Document phone and email contacts; complete market survey.
• Maintain organized office files and property knowledge.
• Assist in marketing; monitor ad accuracy and traffic sources.
• Post to advertising sources daily as directed.
• Monitor rent collection and renewals; assist with renewals.
• Ensure compliance with Fair Housing laws and company policies.

Skills

Communication skills

Customer service

Bilingual English/Spanish

Leasing experience

Proration calculations

Telephone skills

Education

High School diploma or equivalent

Tools

Microsoft Office (Excel, Word)

Job description

Description

The Resident Representative is responsible for welcoming and engage prospect, residents and guests in person in the office and by phone, prepare and process application packages, preparing leasing packages, send out notices, show units, interact with potential and existing tenants, walk and inspect property, customer service, identify marketing and selling opportunities, process renewals, process recertification, provide excellent customer service, lease units.

Responsibilities:

Maintains a detailed knowledge of the apartment community, amenities and community

Provides a daily inspection of show apartments and model appearance.

Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.

Consistently documents prospect phone and email contacts; accurately completes the market survey.

Maintains an acceptable closing ratio.

Collects and secures rental payments.

Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.

Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly.

Posts to advertising sources daily as directed.

Maintains organized community office files.

Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.

Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.

Promotes resident retention by assisting with the renewal program.

Reports any observed maintenance problem.

Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.

Must always be courteous and helpful to residents, prospective residents and co-workers.

Must be available for overtime, weekend, holiday and evening work.

Performs other duties as assigned.

Requirements

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro-rations.
• Possesses excellent telephone and communication skills.