Resident Relations & Leasing Specialist

Boyd Homes

Richmond (VA)

Sur place

USD 37 440 - 41 600

Plein temps

14 jours+

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Avantages offerts par ce poste

Health Coverage

PTO: 15 Days Paid Time Off annually

Holidays: 9 Paid Holidays plus 1 Flex

Summer Fridays: 64 hours off

Volunteer Day

Continuing Education support

401K with company match

Résumé du poste

The Boyd Companies, Inc. in Richmond, VA is seeking a Resident Relations & Leasing Specialist to guide prospective residents through the leasing process and deliver excellent customer service to current residents, focusing on communications, renewals, and overall experience.

The role is full-time, non-exempt with Mon–Fri 9:00–6:00 and rotating Saturdays. Ideal candidates are customer-focused, organized, able to qualify prospects, conduct tours, explain terms, and maintain compliant, accurate

Qualifications

Experience in multifamily housing, leasing, or property management preferred.
Strong communication and interpersonal skills.
Organized with good time management.
Proficient with property management software and MS Office.
Knowledge of Fair Housing practices.

Responsabilités

Serve as primary contact for current residents.
Respond to inquiries and service requests in a timely manner.
Coordinate with maintenance to resolve issues.
Coordinate renewals and lease expirations.
Greet and qualify prospective residents and conduct tours.
Explain lease terms, amenities, and pricing.

Connaissances

Leasing experience

Customer service

Communication skills

Organizational skills

MS Office

Property management software

Fair Housing knowledge

Outils

Property management software

Microsoft Office

Description du poste

Job DetailsJob Location: Richmond, VA - VASalary Range: $18.00 - $20.00 HourlyResident Relations & Leasing Specialist

Marcella at Gateway

Compensation Range: $18 - $20 per hour

Reports to: Property Manager

Employment Status: Full-time, Non-exempt.

Regular Hours: Monday – Friday, 9:00 AM – 6:00 PM. Rotating Saturdays 10:00 AM – 4:00 PM ( 40-hour work week)

Boyd Homes is now The Boyd Companies, Inc. (Boyd) - and we are now officially a 100% employee-owned property management and development company serving Virginia, North Carolina, and Florida. For more than 40 years, Boyd has been committed to building high-quality communities while maintaining a culture of integrity, collaboration, and long-term value.

As an employee-owned company, every team member plays a direct role in our success. We are looking for professionals who take pride in their work and want to contribute to building exceptional residential communities.

Position Summary

The Resident Relations & Leasing Specialist supports the leasing and resident services functions of the community by assisting prospective residents through the leasing process and providing excellent customer service to current residents; focusing on resident communications, renewals, and overall resident experience. The ideal candidate is customer-focused, organized, and passionate about building positive relationships within the community.

Essential Duties and Responsibilities

Serve as the primary point of contact for current residents.

Respond to resident inquiries, concerns, and service requests in a timely and professional manner.

Coordinate with maintenance and other departments to ensure resident issues are resolved.

Foster positive resident relationships and promote resident satisfaction.

Manage resident communications, notices, and community updates.

Assist with resident events and engagement activities.

Greet and qualify prospective residents.

Conduct community and apartment tours.

Explain lease terms, community amenities, and pricing.

Follow up with prospects to close leases and achieve occupancy goals.

Ensure all required documentation is completed.

Track lease expirations and conduct renewal outreach.

Maintain accurate resident files and records.

Ensure compliance with company policies, Fair Housing regulations, and applicable laws.

Collect and process deposits and other required leasing documentation.

What We Offer

As part of The Boyd Companies, Inc., a 100% employee-owned company, team members benefit from being part of an organization where every employee has a stake in the company’s future.

We offer a competitive compensation and benefits package, opportunities for professional growth, and the chance to contribute to building high-quality communities throughout the region.

Benefits & Perks

Health Coverage: Comprehensive Medical & Dental plans with the majority of the premium covered to keep your costs low, plus Vision coverage.

PTO: 15 Days Paid Time Off annually, accrual starting from hire date.

Holidays: 9 Paid Holidays plus 1 Flex Holiday

Summer Fridays: Alternating Fridays off, for a total of 64 hours (Memorial Day through Labor Day)

Volunteer Day: 1 Volunteer Day

Continuing Education: Certifications, Continuing Education and Advanced Degrees can qualify for reimbursement

Retirement Savings: 401K - 100% company matched up to 4%.

Additional Perks: Pet Insurance Discounts, 20% Rental Discount, Health Savings Account (HSA), and Health Reimbursement Arrangement (HRA).

Employee Stock Ownership Plan (ESOP): A long-term retirement benefit that allows employees to share in the company's success. Eligible employees receive annual contributions based on company stock value, which are held in trust and paid out upon retirement or separation, subject to plan terms.

This job description is intended to outline the primary responsibilities and qualifications for this role. Duties may evolve as business needs change.

QualificationsQualifications