Resident Relations & Leasing Coordinator

ZRS Management, LLC; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with employer match

Paid holidays

Paid time off

Job summary

ZRS Management, LLC is seeking a Resident Relations Coordinator in Orlando, FL to support leasing consultants and help drive occupancy goals. The role focuses on collecting rent, handling applications, and ensuring compliance with community guidelines.

You will collaborate with the Property Manager, prepare monthly reports, and assist with resident events while maintaining strong customer service and accurate record-keeping.

Qualifications

• Valid driver's license.
• 1+ year in property management or real estate preferred.
• High school diploma required; college coursework in business is a plus.

Responsibilities

• Assist leasing consultants and drive leasing tasks.
• Collect rent and ensure accurate posting in accounting system.
• Process evictions when applicable and stay informed of local laws.
• Review applications for qualification and income proof.
• Audit move-ins and ensure all payments and documents are uploaded.
• Manage residents' billing and ensure accuracy.
• Prepare monthly reports per company guidelines.
• Support budget coding and bill approvals.
• Resolve resident issues before escalation.
• Assist with tours and leasing when needed.
• Handle escalated service requests with the property team.
• Collaborate with Property Manager to meet occupancy goals.
• Support resident functions and renewals.

Skills

Strong negotiation

Sales abilities

Leadership

Time management

Customer service

Computers

Education

High school diploma

Post-secondary in business or property management

Tools

Microsoft Excel

Microsoft Word

Onesite

Yardi

RealPage

Knock

RentCafe

Resman

Job description

ZRS Management, LLC is seeking a Resident Relations Coordinator in Orlando, FL to support leasing consultants and help drive occupancy goals. The role focuses on collecting rent, handling applications, and ensuring compliance with community guidelines.

You will collaborate with the Property Manager, prepare monthly reports, and assist with resident events while maintaining strong customer service and accurate record-keeping.