RESIDENT REGIONAL MANAGER - Duke, Durham, NC

Crothall Healthcare; Durham (NC); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Flexible Time Off

Paid Parental Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a results-driven Resident Regional Manager to oversee multiple environmental services accounts in Durham, NC. You will manage client relations and ensure housekeeping services meet high-quality standards.

This role requires financial oversight, budget planning, and collaboration across hospital departments to achieve facility goals while mentoring staff and driving continuous improvement.

Qualifications

• Four year college degree and related experience required.
• Six years of housekeeping management experience at a large hospital account.
• Multi-site account management experience is preferred.
• Ability to analyze and interpret financial data.
• Strong business acumen and customer service orientation.
• Excellent communication skills and leadership abilities.
• Proficient in Windows-based office software.

Responsibilities

• Responsible for department’s financial data and statistics.
• Monitoring of unit expenditures.
• Develops and recommends department operating budget and ensures the department operates within budget.
• Coordinates housekeeping activities with other departments.
• Communicates with administration and other hospital departments.
• Plans, organizes, directs, coordinates, and supervises department functions.
• Establishes work standards, policies, and procedures.
• Mentors staff creativity and innovation; ensures regulatory compliance.
• Drives facility goals and performance plans; supports quality leadership.
• Develops and maintains job descriptions; encourages education participation.

Skills

Financial data analysis

Budgeting

Interpersonal skills

Public speaking

Staff leadership

Data-driven decision making

Education

Bachelor's degree or related field

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Salary: $110,000-$120,000

Crothall Healthcare

Salary: $110,000-$120,000

Other Forms of Compensation: Potential end of year bonus

Pay Grade: 16

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Crothall is a member of Compass Group USA

Job Summary

Working as a Resident Regional Manager, you are responsible for multiple environmental services accounts. You are responsible for managing client relations, along with ensuring that all housekeeping services offered to the customers is of superior quality.

Responsibilities

• Responsible for department’s financial data and statistics
• Monitoring of unit expenditures
• Develops and recommends department operating budget and ensures the department operates within budget
• Coordinates housekeeping activities with other departments
• Actively communicates with administration and other hospital departments
• Plans, organizes, directs, coordinates, and supervises functions and activities of the department
• Establishes work standards and work flow
• Establishes and implements policies and procedures for departmental operations
• Encourages and mentors staff creativity and innovation
• Ensures compliance with all regulatory agencies
• Proactive in the achievement of facility goals and objectives
• Demonstrates quality leadership in meeting performance plans
• Develops and maintains job descriptions for department staff
• Encourages staff to participate in education programs

Preferred Qualifications

• Four year college degree and equal related experience required
• Six years of housekeeping management experience at a large hospital account required
• Multi-site account management experience
• Must have the ability to analyze and interpret financial and other data
• General business acumen
• Excellent interpersonal skillsHigh customer service and quality attitude
• Ability to work under pressure and meet established goals and objectives
• Public speaking skills
• Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Associates At Crothall Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, the link below provides paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

RANDY ERPELDING

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