RESIDENT REGIONAL MANAGER - Duke, Durham, NC

Compass Group USA; Durham (NC); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group company, seeks a Resident Regional Manager to oversee multiple environmental services accounts in healthcare settings. You will manage client relations and ensure housekeeping services meet top quality standards.

Responsibilities include budgeting, cost control, coordinating with hospital departments, mentoring staff, and ensuring regulatory compliance. Excellent communication and leadership are essential for success.

Qualifications

• Four year college degree and related experience required.
• Six years of housekeeping management experience at a large hospital account required.
• Multi-site account management experience.
• Ability to analyze and interpret financial and other data.
• General business acumen.
• Excellent interpersonal skills.
• High customer service and quality attitude.
• Ability to work under pressure and meet established goals and objectives.
• Public speaking skills.
• Participative approach to managing staff, budgeting, and facility needs.
• Excellent stress management, administrative and organizational skills.
• Proficient in Windows-based Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Responsible for department’s financial data and statistics.
• Monitoring unit expenditures and budgeting within approved plans.
• Develops and recommends department operating budget and ensures adherence.
• Coordinates housekeeping activities with other hospital departments.
• Communicates with administration and hospital staff to align priorities.
• Plans, organizes, directs, and supervises departmental functions.
• Establishes work standards and workflows.
• Implements policies and procedures for operations.
• Mentors staff and encourages innovation.
• Ensures compliance with regulatory agencies.
• Supports achievement of facility goals and performance plans.
• Develops and maintains job descriptions for department staff.

Skills

Interpersonal skills

Public speaking

Financial data analysis

Customer service

Decision making under pressure

Budgeting

Staff leadership

Education

Four year college degree

Tools

Microsoft Office

Job description

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Other Forms of Compensation:Potential end of year bonus

Pay Grade:16

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com .

Job Summary

Working as a Resident Regional Manager, you are responsible for multiple environmental services accounts. You are responsible for managing client relations, along with ensuring that all housekeeping services offered to the customers is of superior quality.

Responsibilities

• Responsible for department’s financial data and statistics
• Monitoring of unit expenditures
• Develops and recommends department operating budget and ensures the department operates within budget
• Coordinates housekeeping activities with other departments
• Actively communicates with administration and other hospital departments
• Plans, organizes, directs, coordinates, and supervises functions and activities of the department
• Establishes work standards and work flow
• Establishes and implements policies and procedures for departmental operations
• Encourages and mentors staff creativity and innovation
• Ensures compliance with all regulatory agencies
• Proactive in the achievement of facility goals and objectives
• Demonstrates quality leadership in meeting performance plans
• Develops and maintains job descriptions for department staff
• Encourages staff to participate in education programs

Preferred Qualifications

• Four year college degree and equal related experience required
• Six years of housekeeping management experience at a large hospital account required
• Multi-site account management experience
• Must have the ability to analyze and interpret financial and other data
• General business acumen
• Excellent interpersonal skills
• High customer service and quality attitude
• Ability to work under pressure and meet established goals and objectives
• Public speaking skills
• Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Associates at Crothall are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Crothall is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.