Resident Occupancy Specialist

The Community Builders, Inc.; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 paid holidays

403(b) retirement plan with company match

Job summary

A leading nonprofit real estate developer is seeking a Resident Occupancy Specialist in Philadelphia to provide excellent service to residents and manage leasing activities. Responsibilities include showing apartments, handling tenant requests, and ensuring compliance with regulations. Candidates should have customer service experience and proficiency in Microsoft Office. This role comes with benefits like medical insurance and a 403(b) retirement plan.

Qualifications

• 1+ year of customer service experience in Property, Hotel, Retail, or Sales.
• Demonstrated ability to learn and operate office systems.
• Experience and proficiency with Microsoft Office required.

Responsibilities

• Provide superior customer service to residents and guests.
• Show and lease apartments and assist in the moving process.
• Initiate Maintenance Service Requests and follow up with residents.

Skills

Excellent customer service

Verbal and written communication skills (English)

Ability to type at least 35 words per minute

Proficiency with Microsoft Office (Word, Excel, Outlook)

Education

High school graduate or GED equivalent

Tools

Yardi (Industry software)

Microsoft Office

Job description

Join to apply for the Resident Occupancy Specialist role at The Community Builders, Inc.

About The Community Builders, Inc.

The Community Builders, Inc. (TCB) is one of America’s leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests, and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process, and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property‑related tasks. She/he will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.

Essential Functions

• Answer or return all calls promptly and with the highest level of customer service.


• Schedule appointments and conduct in‑person visits as needed.


• Listen to resident requests, concerns and comments, and refer them as appropriate.


• Develop relationships with residents to understand their needs and aspirations and build trust.


• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.


• Greet prospective tenants and show the property and its features in accordance with established procedures.


• Process applications for approval and follow up with applicants.


• Pre‑qualify prospects in accordance with the company procedures and housing requirements.


• Conduct service inspections with the Service Management team to ensure apartments are in move‑in condition.


• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.


• Manage rental payment process.


• Prepare recertification and lease renewals and enter data into the tracking system.

Other Responsibilities

• Contribute to cleanliness and curb appeal of the community on a continuing basis.


• Conduct market surveys and shop competitive communities.


• Perform general clerical duties such as photocopying, faxing, mailing, filing, and signing for and distributing packages.


• Track and ensure timely delivery of resident notices.


• Coordinate and maintain records for staff office, phones, parking, and office keys.


• Code and process invoices and research discrepancies as needed.

Knowledge, Skills and Abilities

• Excellent customer service, verbal and written communication skills (English language).


• Ability to type at least 35 words per minute.


• Demonstrated ability to learn and operate office systems including telephone, copier, and computer systems.


• Proficiency with Microsoft Office including Word, Excel, and Outlook.

Education and Experience

• High school graduate or GED equivalent.


• Customer service experience in Property/Hotel/Retail, Sales 1+ year.


• Experience and proficiency with Microsoft Office.


• Industry software such as Yardi a plus.

Benefits

• Medical, dental, and vision insurance.


• 12 paid holidays and tenure‑based PTO accruals.


• Employer contributions to Health Savings Accounts.


• Company‑paid life and disability insurance.


• 403(b) retirement plan with company match.


• Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA.


• Hospital and critical illness insurance.


• Confidential, 24/7 employee assistance program.

The Community Builders is an equal opportunity employer.