Resident Maintenance Supervisor

AMH; Seattle (WA); On-site; USD 69,000 - 88,000; Full time

Job summary

An established industry player is seeking a Resident Maintenance Supervisor to lead a dedicated team focused on enhancing the resident experience. This role is crucial in ensuring efficient maintenance coordination and team performance. The ideal candidate will possess strong leadership skills and a solid background in property management or maintenance. Join a company that values a people-first culture, where you can make a significant impact and advance your career in a supportive environment. If you're ready to elevate your professional journey, this opportunity could be the perfect fit for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Matching

Employee Stock Purchase Plan

Tuition Reimbursement

Paid Time Off (PTO)

Flexible Spending Accounts

Qualifications

• Bachelor's degree or 5 years of experience in maintenance/call center.
• Experience leading teams and managing performance.

Responsibilities

• Manage team of Field Schedulers and Maintenance Specialists.
• Ensure effective scheduling and performance monitoring.

Skills

Team Leadership

Scheduling/Dispatching

Customer Service

Planning and Organizing

Communication Skills

Education

Bachelor's Degree

5 Years of Experience

Tools

MS Office

Job description

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Job Description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

We are seeking a Resident Maintenance Supervisor to oversee our team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. This role is pivotal in ensuring the effectiveness and efficiency of our maintenance coordination process, with the ultimate goal of satisfying the needs of our residents and maintaining each property in their territory.

Responsibilities:

• Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members.
• Ensure proper scheduled coverage of the team to meet organizational needs.
• Monitor team performance and conduct individual and team coaching, or development sessions as needed.
• Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes.
• Review vendor bid submissions to ensure they meet company expectations and the needs of the asset.
• Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly.
• Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business.
• Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory.
  
  
  

Requirements:

• A Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment is preferred.
• Experience in leading teams is required.
• Scheduling/Dispatching experience is highly desirable.
• A keen understanding of the construction, maintenance, and/or property management industry is essential.
• Proficiency in MS Office.
• Strong planning, organizing, negotiating, and leadership skills.
• Excellent verbal, written, and presentation skills.
• Solid customer service, quality, and results orientation.
• The capacity to interact effectively at all levels and break down barriers across departments/diverse cultures.
• The capability to be an effective member of and lead project teams.
• Willingness to work weekends, as needed required.
  
  
  

Build your career with us:

At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers. ,

In the states of Colorado, California, Washington, and Illinois; the anticipated pay range/scale for this position is $69,305 to $87,851. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Employees also have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and, a tuition reimbursement program. The Company provides 9 paid holidays per year and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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