Resident Leasing & Relations Specialist

Springbrook at Chatham; Chatham (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Springbrook at Chatham seeks a energetic Leasing Associate to manage apartment rentals, move-ins, lease renewals, and resident relations. You will promptly respond to guest inquiries, show available units, process applications, and secure lease signings while maintaining a welcoming, professional property presence.

The role emphasizes achieving occupancy goals, accurate records, and strong customer service, with exposure to NJ regulations and company marketing efforts to promote the community.

Qualifications

• High school diploma or GED; sales or customer service experience preferred.
• Ability to read and interpret safety rules, manuals; write routine reports; speak before groups.
• Ability to calculate figures such as discounts, interest, percentages.
• Ability to apply common sense and carry out instructions; handle problems with multiple variables.
• Computer Skills: Microsoft Office (Excel, Word, PowerPoint); Internet Outlook; Onesite Realpage.

Responsibilities

• Respond to guests by phone and email promptly.
• Review unit availability daily.
• Show model and target apartments; maintain curb appeal and clean work areas.
• Gather information to learn about property, surrounding community, and competition.
• Process applications and verify qualifications.
• Manage renewal program from start to finish and ensure notices are sent timely.
• Promote online reputation and marketing events; assist in mailing outreach.

Skills

Customer service

Sales

Communication

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Office

Outlook

Onesite Realpage

Job description

Springbrook at Chatham seeks a energetic Leasing Associate to manage apartment rentals, move-ins, lease renewals, and resident relations. You will promptly respond to guest inquiries, show available units, process applications, and secure lease signings while maintaining a welcoming, professional property presence.

The role emphasizes achieving occupancy goals, accurate records, and strong customer service, with exposure to NJ regulations and company marketing efforts to promote the community.