Resident General Manager

Concord Hospitality Enterprises; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K with company match

Training & Development

Leadership Development Course

Quarterly bonus

Job summary

Concord Hospitality Enterprises seeks an experienced General Manager to lead our WoodSpring Suites in Greensboro, NC. You will hire, motivate, and reward a winning team, liaising with the brand, owners and guiding operations within budget and brand standards.

You will drive staffing, guest services, and sales initiatives, while ensuring top-tier customer experiences and adherence to safety policies across housekeeping, maintenance and operations.

Qualifications

• Proven ability to lead a hotel team and meet targets.
• Strong customer service delivery and guest satisfaction focus.
• Experience in hiring, mentoring and developing staff.

Responsibilities

• Oversee staffing, scheduling, and daily hotel operations.
• Coordinate housekeeping, maintenance and front desk activities.
• Manage vendors and control costs while seeking better value.
• Conduct weekly sales prospecting and communicate results to leadership.
• Ensure guest check-in/out experiences are welcoming and smooth.

Skills

Team leadership

Staffing management

Sales prospecting

Customer service

Vendor management

Budget adherence

Multitasking

Tools

Microsoft Office

Hospitality management systems

Job description

Description

Concord Hospitality is seeking an experienced hotel leader to manage our WoodSpring Suites in Greensboro, NC

The Ideal Candidate:

• Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals.
• Effective in hiring, mentoring and leading a team toward outstanding results.
• Versed in sales activities as well as excellent customer service delivery.

Being a Concord General Manager:

As a General Manager you will be instrumental in hiring, motivating and rewarding a winning team, and for supporting our company’s mission statement and embracing our cornerstones. You will be the liaison with the hotel brand, our owners, and will be responsible for facilitating a successful business operation by providing brand training, meeting operational deadlines, and following budget guidelines.

ESSENTIAL FUNCTIONS

• Manage Staffing and Scheduling
• Assist in Housekeeping and Laundry daily.
• Manage Vendors and proactively prospect new cost-effective vendors.
• Conduct sales prospecting 1 x a week.
• Conduct Parking lot shops on a weekly basis, sending results to RDO, RVP of Sales, & Revenue Manager
• Send required weekly emails to RDO.
• Ensure an excellent first impression for all guests and potential guests.
• Offer assistance to guests and provide concierge service regarding hotel and the community.
• Ensure guests’ check-in and departure experience is warm and welcoming.
• Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
• Assist in processing laundry.
• Responsible to utilize and follow all Safety and Security procedures.
• Responsible for secure cash handling and processing procedures.
• Manage confidential information for the company and guests.
• Responsible for proper administration for key control.
• Routinely conduct property/security walks.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills, detail-oriented.
• Comfortable working in an environment that requires multitasking.
• Focused on providing exceptional customer service.
• Able to problem solve and resolve issues effectively and efficiently.

LIVING CONDITIONS

As a requirement of my employment, I understand and agree that Common Oaks will provide me with a break area room of its choosing at no charge to me to facilitate being on-call. I understand the room is not my residence. I have no right of possession; management has the right to inspect the break area at any time. Because living on the property is a requirement of this job, the value of the room is not a benefit. I will not be taxed on the value of the room, and the room is not part of my pay.

I will also be provided free utilities, including internet access and local phone calls; I will pay for any long distance calls. I agree that Common Oaks may move me to another break area room with 12 hours’ notice.

Common Oaks restricts occupancy to two people. Should I require additional occupancy, I must pay the difference in weekly sign rate rental above the break area room sign rate. Children, age 17 and younger, may stay in the room; however, they must be supervised by an adult at all times. If older than 18 years, they must be registered and meet all of the occupancy conditions of regular guests.

In order to live on the property, I need to be actively on the payroll and ready and able to work; thus, if I become unable to perform my work duties for any reason, my access to the company break room will end. I agree to move out of the room no later than the beginning of the 5th business day after I am unable to report to full-duty work. Upon termination of my employment for any reason, I agree to remove all of my possessions from the premises no later than 6 PM on the day my employment terminates. I understand that Common Oaks does not rent rooms to former employees.

I am responsible and jointly and severally liable for any damages and unpaid fees for the break area room. All damage charges, missing item charges, telephone charges, and all other charges and fees will be deducted from my pay check. I am responsible for loss of and/or damage to all break area room contents unless I report such loss or damage to the GM at check in. If the payroll deduction does not cover all fees and charges, Common Oaks reserves the right to take legal or other collection action against me. I agree that Common Oaks is not responsible for damage or theft of any personal property brought on the premises. I indemnify Common Oaks against all liability arising during my stay; from injury to person or property occasioned wholly or in part by any act or omission by myself or my registered guests or invitees.

If Regional Director Of Operations discover unsanitary conditions exist in my break area room, I have 24 hours to correct the condition.

• Smoking is permitted in designated areas or behind the building. Employee smoking is not permitted in front of the building. Smoking of marijuana is not permitted anywhere on property.
• The possession of a weapon on the premises (including my personal vehicle) is grounds for immediate discharge.
• WoodSpring Suites will accept receipt of postal letters and packages for employees.
• I agree to read and follow the Master Key policy.

PERSONAL DRESS AND APPEARANCE

General Manager will provide their own uniform: business casual, business. The shoes/boots need to be in good repair and have a closed toe. Under no circumstance should an employee work in sandals or any open toed shoe. When you are called in to work, you need to be dressed in your uniform before helping a guest. You are to present to the guest an agreeable and socially acceptable appearance. Hair color, body art, piercings, hats, logos, gang colors, decorations, etc. which are deemed to be unacceptable to the RDO will cause you to be laid off unless corrected. When off must still be presentable while on the property.

Benefits:

Concord GM’s earn competitive wages and we offer lucrative quarterly bonus.

Our comprehensive benefits package includes:

• Medical / dental / vision plan
• Complimentary life insurance with options for enhancements, ST/LT disability offerings
• 401K plan with company match
• Training & development and career advancement opportunities.
• Our own Leadership Development Course (LDIII) immerses our GMs in the full culture of the company, and provides a strong understanding of the tools and resources available.

Why Concord:

Concord Hospitality invests in its associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life harmony, diversity, and it is our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

If you are a leader and are looking for a growing, award-winning company to showcase your talents with, and are ready to lead an amazing brand in a great thriving location…..we may be the perfect fit.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality