Resident Field Service Representative

Water Technologies; New Hill (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Veolia Water Technologies & Solutions seeks a Field Service Representative to provide operations and maintenance expertise on water treatment systems across industries. You will troubleshoot, perform maintenance, and conduct analytical testing to meet customer needs and contract specifications.

The role requires working at customer sites, handling equipment such as media filtration, softening, reverse osmosis, and related instrumentation, with a focus on safety and reliability.

Qualifications

• High School Diploma or GED required; relevant technical certs preferred.
• Valid Driver’s License and ability to drive to customer sites.
• Experience with reverse osmosis in water treatment environments.
• Comfort working in industrial outdoor settings and hands-on troubleshooting.

Responsibilities

• Perform preventative maintenance and troubleshooting on water treatment equipment.
• Conduct analytical testing (turbidity, pH, chlorine, etc.) per specs.
• Repair, calibrate, and service valves, pumps, and instrumentation.
• Consult with customer management and operations teams on site.
• Complete site paperwork and maintain spare parts inventory.

Skills

Strong technical skills

Customer service

Electrical knowledge

Water chemistry basics

Problem solving

Effective communication

Education

High School Diploma / GED

Bachelor or Associate Degree in Science/Engineering

Job description

Job Description

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.

Key Characteristics

• Safety & Environmental stewardship mindset
• Ability to clearly follow recommended maintenance plans, work independently or in a collaborative team environment
• Comfort working in an industrial (largely outdoor) setting
• Good attention to detail
• Demonstrated ability to perform analytical, mechanical and electrical hands-on tasks and troubleshooting
• Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
• Consult with customer management and operation teams.
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.
• Ensure contract compliance of volume and quality specifications
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site specific testing requirements.
• Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support
• Have the ability to work schedules that will fluctuate based on customer and business needs demands
• Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork
• Collect payment information and generate shipping and billing paperwork
• Provide extensive equipment support and general hardware and software support
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies

Knowledge, Skills & Abilities

• Demonstrated ability to work independently and remotely with project teams.

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

• Strong technical, mathematical and customer service skills
• General knowledge of electrical equipment, water chemistry and safety
• Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases
• Strong verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments

Qualifications:

Qualifications

Required:

• High School Diploma / GED / Home School Certification OR international equivalent 2+ years’ experience of service/maintenance or equivalent in an industrial environment.
• Valid Driver’s License
• Experience with reverse osmosis in the water treatment industry

Preferred:

• Bachelor or Associates Degree in Science/Engineering (STEM) OR technical certificate in Instrumentation

Additional Information

• Regular requirement to reach with hands and arms, below and above shoulder height
• Regular requirement to stand, sit, stoop, kneel, crouch, or crawl
• Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
• Regularly work around machines, electrical, chemicals, unprotected heights

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.
Work at customer sites where instruments may be in difficult to reach spaces requiring using a
ladder to reach, working in close/cramped/small spaces.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.