Resident & Family Experience Director

Paycom; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Paradigm at Woodwind Lakes in Houston, TX is seeking a Director of Customer Experience to monitor guest experiences and provide actionable feedback to management. The role involves direct interaction with residents, families, and guests and guiding staff to resolve issues.

The Director will manage referrals, admissions, tours, and communications to ensure smooth transitions and high satisfaction. Strong leadership and hospitality experience are essential.

Qualifications

• High school diploma or GED, college degree or hospitality degree preferred.
• Excellent written and verbal communication skills.
• 2 years of professional experience in a similar hospitality-focused role.

Responsibilities

• Monitor guest experience and provide actionable feedback to facility management.
• Coordinate referrals, admissions, and tours with clinical and financial data.
• Respond to and resolve guest issues with follow-up strategies.
• Interact with residents and families to ensure smooth transitions and satisfaction.
• Prepare reports for facility marketing meetings and management.

Skills

Customer service

Leadership

Communication

Problem solving

Active listening

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Office

EMR systems

Job description

Paradigm at Woodwind Lakes in Houston, TX is seeking a Director of Customer Experience to monitor guest experiences and provide actionable feedback to management. The role involves direct interaction with residents, families, and guests and guiding staff to resolve issues.

The Director will manage referrals, admissions, tours, and communications to ensure smooth transitions and high satisfaction. Strong leadership and hospitality experience are essential.