Resident Experience & Revenue Lead — Multifamily

Resprop-Management; Austin (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Competitive salary

Discounted rent at any property owned

Medical, Dental, and Vision Benefits

401(k) retirement plan

Opportunities for Profit Sharing

Job summary

ResProp Management is seeking a hands-on Property Manager to lead a new apartment community in South Austin. You will build a strong team, establish resident-focused operations, and set the tone for the community’s next chapter.

You’ll drive revenue and occupancy, train staff, maintain property standards, and manage owner relationships. This role requires adaptability, a focus on service, and willingness to work nights or weekends as needed.

Qualifications

• 3 years in multifamily property management.
• 3 years of hiring, training, and coaching teams.
• Solid business acumen with experience owning and driving P&L’s.
• A college degree is preferred.

Responsibilities

• Increase property revenue by building a high-performing team with strengths in sales and service.
• Assess, train and develop your team on salesmanship and operational best practices.
• Build strong relationships with maintenance professionals to ensure your property presents as best in class.
• Be accessible to the needs of the community (nights and weekends if required).
• Be willing to put the team first and assist at multiple locations when needed.
• Assist in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues.
• Follow the company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Organize and participate in the daily huddle to discuss company virtues, business goals, wins, and teammate success stories.
• Complete the budget strategy workbook and the first draft of the annual operating budget for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, accessing operational reports that establish historic performance patterns, and reviewing capital needs.
• Gather, analyze, and interpret current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Conduct regular property inspections and take appropriate action to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Complete all required training to ensure knowledge of the role is current and in accordance with the company’s standards, policies, and procedures.

Skills

Property management

Team leadership

P&L ownership

Bachelor's degree preferred

Education

Bachelor's degree preferred

Job description

ResProp Management is seeking a hands-on Property Manager to lead a new apartment community in South Austin. You will build a strong team, establish resident-focused operations, and set the tone for the community’s next chapter.

You’ll drive revenue and occupancy, train staff, maintain property standards, and manage owner relationships. This role requires adaptability, a focus on service, and willingness to work nights or weekends as needed.