Resident Experience & Property Operations Assistant

KETTLER; Tampa (FL); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life Insurance

Prescription coverage

HSA/FSA

401(k) with company match

Job summary

The Stevedore, managed by KETTLER, in Tampa, FL, seeks an Assistant Community Manager to support operations, leasing, and resident services. You will assist the Community Manager in maintaining excellent customer service, overseeing leasing workflows, and coordinating daily property tasks.

Ideal candidates bring 2+ years of property management or a related BA and strong MS Office skills. This role emphasizes financial monitoring and team collaboration to achieve occupancy and NOI goals.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Proficiency with Microsoft Office Suite.
• Strong communication and customer service skills, professional interaction.

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.

Skills

Property management

Microsoft Office

Leasing process

Financial analysis

Budgeting

P&L management

Customer service

Communication skills

Education

Bachelor’s Degree in related field

Tools

Property Management software

Job description

The Stevedore, managed by KETTLER, in Tampa, FL, seeks an Assistant Community Manager to support operations, leasing, and resident services. You will assist the Community Manager in maintaining excellent customer service, overseeing leasing workflows, and coordinating daily property tasks.

Ideal candidates bring 2+ years of property management or a related BA and strong MS Office skills. This role emphasizes financial monitoring and team collaboration to achieve occupancy and NOI goals.