Resident Experience & Property Manager

AMH; Phoenix (AZ); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Paid time off accrual

Job summary

AMH in Phoenix, AZ is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes and ensure an outstanding resident experience. You will resolve service issues, optimize renewals, manage move-ins/outs, and coordinate with maintenance teams to keep properties in top condition.

Ideal candidates have at least 3 years in property operations, a real estate license, and strong communication and negotiation skills.

Qualifications

• Minimum 3 years of directly related experience in Property Operations, Real Estate, or Property Management.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Excellent verbal and written communication skills; strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Verbal and written communication

Negotiation skills

Tenant relationship management

MS Office (Word, Excel, Outlook)

Education

Bachelor’s degree in real estate, finance, business management, or related field

High School Diploma/GED

Real Estate License

Tools

Property management software

Job description

AMH in Phoenix, AZ is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes and ensure an outstanding resident experience. You will resolve service issues, optimize renewals, manage move-ins/outs, and coordinate with maintenance teams to keep properties in top condition.

Ideal candidates have at least 3 years in property operations, a real estate license, and strong communication and negotiation skills.