Resident Experience & Property Growth Director

Prime Residential Property Management LP; Bay Point (CA); On-site; USD 82,000 - 101,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Parental leave

401(k) with match

Tuition reimbursement

Housing discounts

Job summary

Prime Residential in the Bay Point, CA area is seeking a Community Director to lead a property with 245 units and guide a diverse team toward strong long-term performance. The role emphasizes leadership, budgeting, market analysis, resident relations, and adhering to fair housing laws, with a Monday–Friday schedule.

The position offers a target pay of $91,476 per year plus potential performance bonus eligibility and comprehensive benefits.

Qualifications

• 5+ years of property management experience.
• 3+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license for operating community vehicles.

Responsibilities

• Recruit, engage, and retain a diverse team of property management professionals embracing and building a team culture focused on diversity, equity, inclusion, and belonging.
• Hold regular staff and individual meetings to maintain strong team culture and shared progress toward property goals and standards.
• Develop effective marketing plans, monitor property appearance, and evaluate cost per lease and traffic strategies.
• Ensure all associates understand the competitive environment and adjust market rents proactively.
• Anticipate market changes and make strategic adjustments.
• Establish and prepare comprehensive operating budgets with input from key team leaders.
• Review weekly updates to address occupancy and future exposure.
• Conduct weekly inspections of the property to evaluate conditions and report any risks or service needs.
• Monitor and maintain community goals for resident satisfaction and retention.
• Stay current on local market conditions, trends, and forecasts.
• Identify and implement marketing campaigns to generate traffic and leases.
• Conduct and lead competitive property assessments through online research, digital tours, and review of market data.
• Build and maintain a customer-focused culture of respect, responsiveness, and efficiency.
• Respond to resident and prospect inquiries with professionalism and confidence.
• Participate in resident relationship-building activities and monthly renewal programs.
• Establish leasing and maintenance goals and ensure timely delivery of required reports.
• Adhere to company protocols for vendor and contract management and ensure compliance with all training requirements.

Skills

Leadership

Communication

Strategic thinking

Team building

Customer focus

Job description

Prime Residential in the Bay Point, CA area is seeking a Community Director to lead a property with 245 units and guide a diverse team toward strong long-term performance. The role emphasizes leadership, budgeting, market analysis, resident relations, and adhering to fair housing laws, with a Monday–Friday schedule.

The position offers a target pay of $91,476 per year plus potential performance bonus eligibility and comprehensive benefits.