Resident Experience Project Specialist – NYC

Beam Living; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) plans and matching

Life and AD&D benefits

Medical, dental and vision plans

Short/long term disability

Mental and emotional support services

Job summary

Beam Living is hiring a Project Specialist in New York, NY to coordinate repairs in occupied apartments and act as the primary contact for residents. You will schedule work orders, communicate scope, and handle situations with empathy and patience.

The ideal candidate has 1–2 years in property management or customer service, excellent communication, and organizational abilities. A full benefits package accompanies a competitive hourly role.

Qualifications

• 1–2 years of property management or customer service experience.
• Ability to connect with residents and colleagues to resolve issues.
• Strong communication and organizational skills to manage multiple tasks.

Responsibilities

• Coordinate complex work orders and schedule follow-up appointments with residents.
• Serve as direct point of contact for residents and manage projects end-to-end.
• Respond promptly and hospitably to resident requests and concerns.
• Review work order history to address escalated issues and improve service quality.
• Inspect properties in-person, taking notes and photos to define scope of work.

Skills

Connect with others

Communication

Organizational skills

Customer service

Job description

Beam Living is hiring a Project Specialist in New York, NY to coordinate repairs in occupied apartments and act as the primary contact for residents. You will schedule work orders, communicate scope, and handle situations with empathy and patience.

The ideal candidate has 1–2 years in property management or customer service, excellent communication, and organizational abilities. A full benefits package accompanies a competitive hourly role.