NYC Property Compliance & Resident Experience Specialist

Beam Living; New York (NY); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Parental leave

Adoption assistance

Fertility reimbursement

401(k) with company match

Life and AD&D insurance

ID theft protection

Financial planning

Will creation

Tax preparation assistance

Medical, dental, vision plans

Disability coverage

Health Savings Account

Commuter benefits

Mental health resources (Ginger, Headt

Job summary

Beam Living seeks a dedicated Apartment Compliance Specialist to join our Resident Relations team in New York City. You will inspect and manage multiple occupied apartments daily, verify data, and ensure compliance with NYC Local Laws, delivering proactive resident support in a fast-paced environment.

You will coordinate inspections, handle HPD-related concerns, and work with residents, vendors, and construction teams to resolve issues while maintaining exceptional customer service and community

Qualifications

• Basic understanding (1-3 years) of property management or hospitality experience.
• Walking required: 3-5 miles daily on an 80-acre property.
• Strong communication and organizational skills.
• Analytical ability to collect and use information to solve complex problems.
• Willingness to do what needs to be done.
• Desire to grow and take on increasing responsibility.
• Experience in property management, hospitality, multifamily housing, or similar resident/customer-facing environment (preferred).

Responsibilities

• Inspect and manage 20+ occupied apartments daily to identify maintenance issues and verify data, ensuring NYC Local Laws are upheld.
• Track HPD-related complaints and violations for apartments and common spaces; coordinate repairs and guide residents through work orders.
• Work as a team and manage time effectively in the field.
• Report inspection findings during the workday using tracking software for accountability.
• Deliver excellent customer service and embody our 'Be a Good Neighbor' value.
• Schedule and coordinate apartment inspections; communicate with residents about lease-term changes.
• Respond and close customer service cases and address resident questions and complaints.
• Show willingness and empathy for residents in need.
• Use multiple technology platforms to perform responsibilities.
• Provide professional interactions with residents, employees, trades people, and construction teams daily.

Skills

Property management

Hospitality experience

Strong communication

Analytical thinking

Time management

Team collaboration

Empathy

Tech-savvy

Tools

Tracking software

Job description

Beam Living seeks a dedicated Apartment Compliance Specialist to join our Resident Relations team in New York City. You will inspect and manage multiple occupied apartments daily, verify data, and ensure compliance with NYC Local Laws, delivering proactive resident support in a fast-paced environment.

You will coordinate inspections, handle HPD-related concerns, and work with residents, vendors, and construction teams to resolve issues while maintaining exceptional customer service and community