Resident Experience Concierge (Part-Time, On-Site)

Beam Living; New York (NY); On-site; USD 27,000 - 38,000; Part time

Benefits offered by this job

Health insurance

Retirement plan

Paid parental leave

Educational assistance

Mental health resources

Paid holidays

Paid time off

Job summary

Beam Living in New York, NY is seeking a Part-time Resident Services Specialist (Front Desk) to deliver exceptional customer service to residents, process maintenance requests, and be the friendly first point of contact. The role is on-site at a multi-family community and requires strong communication, problem-solving, and a proactive service mindset.

Daily tasks include answering inquiries, coordinating with maintenance, and using tools like Microsoft Office, Microsoft Dynamics, and Brivo to

Qualifications

• Strong customer service experience in fast-paced environments.
• Hospitality experience is a plus.
• Ability to follow processes and maintain high quality.
• Excellent problem-solving and attention to detail.
• Strong communication and interpersonal skills.
• Ability to adapt to new technologies and learn quickly.
• Desire to grow and take on increasing responsibility.
• Ability to connect with residents and de-escalate when needed.

Responsibilities

• Submit maintenance work orders, answer general inquiries, and be a calm and welcoming presence.
• Be a friendly face that represents the company as a point person for all resident communication.
• Deliver on our core value to “Be a Good Neighbor.”
• Provide residents with solutions using multiple applications (Microsoft Office, Microsoft Dynamics, Brivo).
• Handle resident inquiries through phone calls, emails, and cases.
• Use de-escalation techniques to actively listen and respond.

Skills

Customer service

Hospitality experience

Communication

Problem-solving

Interpersonal skills

Adaptability

Attention to detail

Tools

Microsoft Office

Microsoft Dynamics

Brivo

Job description

Job Title: Part-time Resident Services Specialist (Front Desk)

FLSA Status: Non-Exempt, Hourly

Location: New York, NY

Worksite Status: On-Site

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

We are a group of people who believe in making every day better than yesterday. We put people first because we know that’s how you create incredible communities. We are on a mission to make city life happier – want to join us?

As a Part-time Resident Services Specialist on the Resident Services team, you’ll be responsible for helping residents find solutions with excellent customer service.

What you will do:

• Submit maintenance work orders, answer general inquiries, and be a calm and welcoming presence.
• Be a friendly face that represents the company as a point person for all resident communication.
• Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor”
• Provide residents with solutions to their problems. We use a number of different applications (Microsoft Office, Microsoft Dynamics, Brivo) to address a wide variety of issues.
• “Do The Right Thing” when helping a resident.
• Handle resident inquiries through phone calls, emails, and cases.
• Use de-escalating techniques to actively listen and respond to residents with.
  
  
  

What you should have:

• A bold desire to get things done, making sure we are delivering on our promises.
• Strong understanding of customer service. Hospitality experience is a plus.
• An ability to follow processes that will deliver in a high volume, fast paced environment, without compromising work quality.
• A love for doing what others won’t and solving very difficult problems.
• A desire to grow and take on ever increasing responsibility.
• The ability to connect with others to keep the team aligned and focused.
• An analytical ability to collect and use information to solve complex problems.
• The discipline and willingness to do what needs to be done.
• Excellent problem-solving abilities and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to new technologies and learn quickly in a fast-paced environment
  
  
  

Doing any, or all of that, in a multi-family environment would be good too.

What we offer:.

We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Base Salary: $23.50

Exact compensation may vary based on skills, experience & location.

Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).

A few of the people you will work with:

Stephanie

Siobhan

Kaitlin

Ashely

Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.