Resident Experience & Operations Coordinator (On-Site)

Bryten; Orlando (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

HSA

401(k) with Match

Life & Disability Insurance

Paid vacation

Paid holidays

Wellness programs

Professional development

Supplemental benefits

Job summary

Bryten's Stonebridge Lndings in Orlando, FL is seeking an Assistant Community Manager to support daily operations and elevate the resident experience. You will help manage resident accounts, rent collections, and leasing activities while coordinating with maintenance to ensure timely service and smooth turnover.

The ideal candidate has 2+ years of residential leasing or property management experience, excels in customer service, and is proficient with MS Office and property management software.

Qualifications

• Two or more years of residential leasing or property management experience.
• Experience in leasing, resident relations, and rent collections is preferred.
• Proficiency with property management software is preferred.
• Strong customer service and written and verbal communication skills.
• High school diploma or GED required; bachelor's degree preferred.

Responsibilities

• Assist with daily operations and overall performance of the community.
• Manage resident accounts, rent collections, payments, and delinquency follow-up.
• Support leasing, occupancy and retention goals through outstanding service.
• Process applications, conduct screenings, and assist prospective residents.
• Coordinate with maintenance to ensure timely service and turnovers.
• Respond promptly to resident questions and concerns.
• Maintain accurate resident files and financial records.
• Assist with lease renewals, move-ins/move-outs, and communications.
• Support community marketing and occupancy initiatives.
• Ensure compliance with Fair Housing regulations and company policies.
• Assist Community Manager with financial reporting and operational objectives.

Skills

Customer service

Interpersonal communication

Organizational skills

Attention to detail

Time management

Problem solving

Conflict resolution

Verbal communication

Written communication

Education

High school diploma or GED

Bachelor's degree in Business/Property Management or related field

Tools

Microsoft Office

Outlook

Teams

Word

Excel

Yardi

ResMan

OneSite

Job description

Bryten's Stonebridge Lndings in Orlando, FL is seeking an Assistant Community Manager to support daily operations and elevate the resident experience. You will help manage resident accounts, rent collections, and leasing activities while coordinating with maintenance to ensure timely service and smooth turnover.

The ideal candidate has 2+ years of residential leasing or property management experience, excels in customer service, and is proficient with MS Office and property management software.