Resident Manager

AMH; Seattle (WA); Hybrid; USD 80,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Tuition reimbursement

9 paid holidays and PTO accrual

9 paid holidays

PTO accrual

Job summary

AMH is seeking a Resident Manager in Seattle to oversee a portfolio of single-family homes, drive lease renewals, and manage resident relations throughout the tenant lifecycle.

The role requires a High School Diploma/GED with 3+ years in property operations, plus a Real Estate license or state permits. Strong communication and negotiation skills are essential for success in this market.

Qualifications

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relationship management

Negotiation

Verbal and written communication

Customer service

Education

High School Diploma/GED

Bachelor’s degree in real estate, finance, business management, or related field

Real Estate License

Tools

Microsoft Office

Property management software

Job description

## Resident ManagerApply: Seattle, WA: Full time: Posted Yesterday: JR102274Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.Are you passionate about real estate and property management? We’re seeking a dedicated **Resident Manager** to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.**Responsibilities:*** Foster positive relationships with residents in your assigned portfolio.* Respond promptly and professionally to resident inquiries, striving for swift resolution.* Drive lease renewals and execute new leases within the market.* Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.* Implement collection strategies to minimize evictions and delinquencies.* Represent the company at eviction hearings and monitor HOA compliance.* Adhere to all organizational systems, programs, training, policies, and procedures.**Requirements:*** High School Diploma/GED required.* Bachelor’s degree in real estate, finance, business management, or a related field preferred.* Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.* Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.* Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.* Experience with property management software a plus.* Excellent verbal and written communication skills.* Strong tenant relationship management and negotiation skills.CompensationThe anticipated pay range/scale for this position is $80,169.00 to $87,851.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional CompensationThis position is not bonus-eligible.Perks and BenefitsEmployees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.**CA Privacy Notice:**To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.