Resident Experience Manager

CCHI; Highland Park (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation

A wonderful work environment

Job summary

CCHI is seeking a warm, organized Resident Experience Manager to oversee the day-to-day experience at The Commons in Highland Park, IL. This role serves as a central point of contact for residents, families, staff, visitors, and service providers to ensure that communication, services, and daily operations run smoothly.

The ideal candidate will have strong organizational and interpersonal skills, be comfortable working with adults with disabilities and families, and be able to manage multiple

Qualifications

• Experience in community management, residential services, hospitality, nonprofit administration, customer service, disability services, or a related field.
• Strong organizational, communication, and interpersonal skills.
• Comfortable working with adults with disabilities and their families.
• Ability to manage multiple priorities and follow through.
• Strong judgment, problem-solving skills, and attention to detail.
• Ability to maintain professional boundaries while building positive relationships.
• Comfortable using email, spreadsheets, databases, and other administrative technology.

Responsibilities

• Serve as a welcoming point of contact for residents, families, visitors, and staff.
• Respond to questions and concerns, connect people with resources, and follow through.
• Help welcome new residents and families and support their transition into the community.
• Communicate information about programs, services, schedules, and activities.
• Oversee front desk operations, including staffing, procedures, visitor access, deliveries, and communications.
• Supervise and support front desk staff and volunteers.
• Coordinate communication and scheduling with service providers, kitchen staff, programming staff, and other Commons personnel.
• Maintain current provider and staff information.
• Ensure staff and providers understand relevant Commons procedures and expectations.
• Bring operational or staffing concerns to CCHI leadership.
• Coordinate day-to-day communication with kitchen staff and food service providers.
• Help ensure meal schedules, dietary information, supplies, and resident needs are communicated.
• Coordinate with programming staff regarding meals and community events.
• Maintain resident records, forms, schedules, contact lists, and required paperwork.
• Assist with resident onboarding and documentation.
• Develop simple systems to keep information organized and ensure follow-up.
• Work with the Building Management Company to ensure maintenance, repair, safety, or other building concerns reported by residents or staff are communicated and followed through.
• Keep residents and staff informed about building issues that affect them.

Job description

Reports to: CCHI Executive Director

Salary: $55-65K; competitive rate based on experience

Schedule: Full Time, Mon-Fri with some weekends and holidays

Location: Highland Park, Illinois

Benefits:

• Paid Vacation
• A wonderful work environment

Position Overview

CCHI is seeking a warm, organized, and people-focused Resident Experience Manager to oversee the day-to-day experience at The Commons. This position serves as a central point of contact for residents, families, staff, visitors, and service providers and helps ensure that communication, services, and daily operations run smoothly.

Key Responsibilities

Community & Resident Experience

• Serve as a welcoming point of contact for residents, families, visitors, and staff.
• Respond to questions and concerns, connect people with the appropriate resources, and follow through.
• Help welcome new residents and families and support their transition into the community.
• Communicate information about programs, services, schedules, and community activities.

Front Desk

• Oversee front desk operations, including staffing, procedures, visitor access, deliveries, and communications.
• Supervise and support front desk staff and volunteers.

Service Providers & Staff

• Coordinate communication and scheduling with service providers, kitchen staff, programming staff, and other Commons personnel.
• Maintain current provider and staff information.
• Ensure staff and providers understand relevant Commons procedures and expectations.
• Bring operational or staffing concerns to CCHI leadership.

Kitchen & Food Service

• Coordinate day-to-day communication with kitchen staff and food service providers.
• Help ensure meal schedules, dietary information, supplies, and resident needs are communicated and addressed.
• Coordinate with programming staff regarding meals and community events.

Administrative

• Maintain resident records, forms, schedules, contact lists, and required paperwork.
• Assist with resident onboarding and documentation.
• Develop simple systems to keep information organized and ensure follow-up.

Building Coordination

• Work with the Building Management Company to ensure maintenance, repair, safety, or other building concerns reported by residents or staff are communicated and followed through.
• Keep residents and staff informed about building issues that affect them.

*This position does not perform building repairs or manage building maintenance.

Qualifications

• Experience in community management, residential services, hospitality, nonprofit administration, customer service, disability services, or a related field.
• Strong organizational, communication, and interpersonal skills.
• Comfortable working with adults with disabilities and their families.
• Ability to manage multiple priorities and follow through.
• Strong judgment, problem-solving skills, and attention to detail.
• Ability to maintain professional boundaries while building positive relationships.
• Comfortable using email, spreadsheets, databases, and other administrative technology.

The Ideal Candidate

The ideal candidate is warm, organized, responsive, and a natural problem solver. They enjoy working with people, can manage many moving pieces, and know how to get questions answered and issues resolved.

CCHI is an equal opportunity employer committed to creating an inclusive workplace and community.