Resident Experience & Leasing Specialist

Quartr Living LLC; Phoenix (AZ); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid company holidays

Leasing performance bonuses

Opportunities for professional growth

Job summary

Quartr Living LLC is hiring a Resident Experience & Leasing Specialist for The Common in Phoenix. This full-time role blends leasing with a strong emphasis on resident experience, events, and relationship-building.

You will welcome residents and prospects, conduct tours, manage inquiries, and build a welcoming community culture while driving occupancy and leasing performance. Evening events and weekends are required.

Qualifications

• Strong verbal and written communication skills.
• Ability to work weekends as part of a rotating schedule.
• Ability to work occasional evenings for resident events.
• Experience in customer-facing roles is a plus.
• Comfortable using technology and learning new systems.

Responsibilities

• Serve as a welcoming and engaging point of contact for residents, prospective residents, guests and visitors.
• Build genuine relationships with residents and create an environment where people feel known, valued and heard.
• Respond to resident questions, concerns and requests with professionalism, urgency and solutions.
• Proactively identify opportunities to improve the resident experience.
• Maintain a polished, welcoming and professional presence in the leasing office and community.
• Help plan, coordinate and execute engaging resident events and experiences.
• Conduct engaging property and apartment tours focusing on lifestyle and experience.
• Convert tours and leads into applications and leases.
• Meet or exceed leasing and occupancy goals.
• Maintain accurate leasing activity and prospect records in AppFolio.

Skills

Customer service

Communication

Sales

Hospitality

Event planning

Multitasking

Tools

AppFolio

Job description

Resident Experience & Leasing Specialist

The Common | Phoenix, AZ

Compensation

$24.00–$27.00 per hour + leasing performance bonuses

Schedule

Full-time; including weekends and occasional evenings for resident events

Benefits

Medical, dental, vision, 401(k), paid time off, and additional company benefits

About The Common

The Common is more than an apartment community, it is a place where people live, connect, and build relationships.

Located in Phoenix, The Common is a community-focused multifamily property designed to create an engaging and connected resident experience. Our residents value convenience, lifestyle, thoughtful design, and most importantly, a sense of community.

From resident events and local business partnerships to pet events, plant bars, perfume-making experiences, Friendsgiving and other creative gatherings, we are intentional about creating experiences that make residents feel like they are part of something.

We are looking for someone who genuinely loves people, loves creating experiences, and knows how to sell without feeling “salesy.”

The Opportunity

The Resident Experience & Leasing Specialist will be the face of The Common.

This is a highly customer-service-driven role with a significant leasing and sales component. You will be responsible for creating a warm, welcoming experience for current and prospective residents while helping drive occupancy and leasing performance.

The right person will naturally make people feel comfortable. They are energetic, personable, polished and genuinely interested in others. They can walk into a room and make people feel welcome, and then turn around and confidently sell someone on why The Common should be their next home.

This role would be an excellent fit for someone coming from a luxury apartment community, boutique hospitality, hotel, restaurant, high-end retail, events or other customer‑experience-driven environment.

Resident Experience & Customer Service

• Serve as a welcoming and engaging point of contact for residents, prospective residents, guests and visitors.
• Build genuine relationships with residents and create an environment where people feel known, valued and heard.
• Respond to resident questions, concerns and requests with professionalism, urgency and a solutions-oriented mindset.
• Proactively identify opportunities to improve the resident experience.
• Maintain a polished, welcoming and professional presence throughout the leasing office and community.
• Help create a community culture that residents are proud to be part of.
• Look for opportunities to surprise and delight residents through thoughtful service and personal touches.
• Partner closely with the onsite management team to address resident concerns and escalated issues appropriately.

Leasing & Sales

• Respond to prospective resident inquiries quickly, professionally and enthusiastically.
• Conduct engaging property and apartment tours that focus on the lifestyle and experience of living at The Common, not simply the physical features of the property.
• Learn each prospect's needs and preferences and tailor the tour accordingly.
• Build rapport with prospects and confidently communicate the value of The Common.
• Follow up consistently with prospects throughout the leasing process.
• Convert tours and leads into applications and leases.
• Maintain strong knowledge of availability, pricing, specials, amenities and community features.
• Meet or exceed established leasing and occupancy goals.
• Maintain accurate leasing activity and prospect records in AppFolio.
• Work with the team to identify opportunities to improve lead conversion and leasing performance.
• Participate in outreach and relationship‑building with local businesses, employers and community partners.

Community Building & Events

• Help plan, coordinate and execute engaging resident events and experiences.
• Assist with partnerships with local businesses, restaurants, artists, fitness professionals and other vendors.
• Help develop creative ideas for events and resident engagement.
• Be present and actively engaged at resident events, including occasional evening events.
• Help promote events and encourage resident participation.
• Capture appropriate social media content and help showcase the personality and lifestyle of The Common.
• Develop relationships with residents that extend beyond transactional property management interactions.

What We’re Looking For

We’re looking for a people person first.

You may have apartment leasing experience, but you don't have to. We are equally interested in someone who has excelled in a luxury hotel, restaurant, boutique hospitality environment, high‑end retail, event venue or another role where exceptional customer experience and relationship building were critical to success.

The ideal candidate is:

• Naturally warm, outgoing and personable.
• Energetic and genuinely enjoys interacting with people.
• Confident without being pushy.
• A strong communicator who can read a room and adapt their approach.
• Comfortable initiating conversations with people they don’t know.
• A strong listener who makes people feel heard.
• Naturally sales‑oriented and motivated by achieving goals.
• Creative and enthusiastic about events and community‑building.
• Organized and able to balance multiple priorities.
• Comfortable handling difficult conversations professionally.
• Detail‑oriented and dependable.
• Comfortable using technology and learning new systems.
• Someone who takes pride in their appearance and professional presentation.
• Someone who understands that hospitality is about how you make people feel.

Experience

Preferred

• 1+ year of experience in multifamily leasing, luxury hospitality, hotel, restaurant, retail, events or another customer‑facing sales/service environment.
• Experience in a luxury or lifestyle‑focused environment is a plus.
• Previous leasing experience is preferred but not required for the right candidate.
• Experience planning or participating in events is a plus.
• AppFolio or other property management software experience is a plus.

Required

• Strong verbal and written communication skills.
• Ability to work weekends as part of a rotating schedule.
• Ability to work occasional evenings for resident events.
• Ability to successfully complete required company screening and training.

What Success Looks Like

Success in this role isn’t simply measured by how many leases you sign.

You’ll be successful when:

• Residents know you by name.
• Prospects leave a tour excited about living at The Common.
• Residents feel comfortable coming to you when they need help.
• Leasing leads are consistently followed up with and converted.
• Resident events feel thoughtful, creative and well executed.
• Local businesses want to partner with The Common.
• Residents participate because they genuinely want to be involved.
• The community feels energetic, welcoming and connected.
• You consistently contribute to both resident satisfaction and leasing performance.

Compensation & Benefits

Compensation

$24.00–$27.00 per hour, based on experience, plus leasing performance bonuses.

Benefits

Quartr Living LLC offers a comprehensive benefits package including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid company holidays
• Leasing performance bonuses
• Opportunities for professional growth

About Quartr Living

Quartr Living LLC is a boutique property management company focused on delivering a higher level of service to residents, property owners and investment partners.

We believe great property management starts with great people. Our approach combines strong operational systems and technology with a highly personal approach to customer service. At The Common, we’re looking for someone who embodies that philosophy, someone who understands that we aren’t just leasing apartments; we’re creating a place people want to call home.

Quartr Living LLC is an Equal Opportunity Employer.