Resident Experience & Leasing Specialist

S.L. Nusbaum Realty Co.; Norfolk (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Dental Vision

401(k) with match

Life Insurance

Rent Discounts

Pet Insurance

Job summary

S.L. Nusbaum Realty Co. is seeking a Resident Specialist for our Broad Creek community in Norfolk, VA.

The role supports occupancy goals and assists with leasing, tours, and resident services under the Community Manager’s direction. Responsibilities include processing applications, performing credit checks, coordinating move-ins, and ensuring compliance with Fair Housing and affordable programs. Strong customer service and attention to detail are essential.

Qualifications

• Must have basic knowledge of Fair Housing laws and compliance.
• Experience with leasing processes and customer relations is preferred.
• Knowledge of tax credit and bond compliance is a plus.

Responsibilities

• Abides by Fair Housing Laws.
• Assists with affordable program compliance for new applicants and recertifications.
• Assists with tours of apartments to prospective residents.
• Runs credit reports on prospective residents.
• Prepares lease packets.
• Maintains public relations with current and prospective residents.
• Other duties as assigned.

Skills

Fair Housing Laws

Tax Credit Compliance

Bond Compliance

Leasing Experience

Customer service

Education

High School Diploma/GED

Job description

S.L. Nusbaum Realty Co. is seeking a Resident Specialist for our Broad Creek community in Norfolk, VA.

The role supports occupancy goals and assists with leasing, tours, and resident services under the Community Manager’s direction. Responsibilities include processing applications, performing credit checks, coordinating move-ins, and ensuring compliance with Fair Housing and affordable programs. Strong customer service and attention to detail are essential.