Resident Experience & Leasing Manager

KETTLER; Vienna (VA); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance; Life

Prescription coverage

Tax-Advantaged Spending Accounts

401(k) retirement plan with company?

Job summary

KETTLER is seeking a Sales and Service Manager for Tysons Crossing in Vienna, VA. This role leads leasing office operations, delivers exceptional resident service, and collaborates with marketing to maximize occupancy.

You will support the Community Manager in financial oversight, oversee maintenance coordination, and ensure compliant, efficient property management practices for a 400-unit property or smaller. Strong communication and budgeting acumen are essential.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate segment is preferred.
• Extensive knowledge of Property Management software programs.
• If in New Jersey, must obtain Real Estate License within 120 days of the hire date.

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.

Skills

Leasing process

Communication

Financial analysis

Budgeting

P&L management

Microsoft Office

Residential property management

Education

Bachelor’s degree in related field

Tools

Property management software

Job description

KETTLER is seeking a Sales and Service Manager for Tysons Crossing in Vienna, VA. This role leads leasing office operations, delivers exceptional resident service, and collaborates with marketing to maximize occupancy.

You will support the Community Manager in financial oversight, oversee maintenance coordination, and ensure compliant, efficient property management practices for a 400-unit property or smaller. Strong communication and budgeting acumen are essential.