Leasing & Community Experience Specialist

KETTLER; Ashburn (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) retirement plan with company &%

Job summary

KETTLER is seeking a Leasing Consultant for Vyne One Loudoun in Ashburn, VA. The role focuses on maximizing occupancy by generating qualified traffic, networking locally, scheduling tours, securing rentals, and delivering exceptional customer service.

Responsibilities include greetings, outreach marketing, social media engagement, daily follow-ups, resident retention, coordinating with local businesses, processing applications, and administrative tasks to support the Community Manager.

Qualifications

• At least 1 year of customer service, sales or office experience is required, preferably in residential property management.
• High School Diploma, GED, or equivalent; some college preferred.
• Customer service, sales, and goal-oriented mindset.
• Must be able to work on weekends and holidays.
• Computer proficiency and knowledge of the Microsoft Office Suite
• Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
• Familiarity with social media platforms, as well as best practices for businesses.

Responsibilities

• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.

Skills

Customer service

Sales

Goal-oriented mindset

Excellent communication

Social media familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

KETTLER is seeking a Leasing Consultant for Vyne One Loudoun in Ashburn, VA. The role focuses on maximizing occupancy by generating qualified traffic, networking locally, scheduling tours, securing rentals, and delivering exceptional customer service.

Responsibilities include greetings, outreach marketing, social media engagement, daily follow-ups, resident retention, coordinating with local businesses, processing applications, and administrative tasks to support the Community Manager.