Resident Experience & Leasing Manager

AMH; Morrisville (AL); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Tuition reimbursement

9 paid holidays and PTO accrual

Job summary

AMH is seeking a Resident Manager to oversee a portfolio of single-family homes and ensure a superior resident experience. You will resolve customer service issues, optimize resident retention, and handle documentation through the tenant lifecycle.

The role requires a minimum of three years in property operations or management, a real estate license, and strong communication and negotiation skills. Knowledge of Microsoft Office and property management software is a plus.

Qualifications

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Communication skills

MS Office

Negotiation

Education

High School Diploma / GED

Bachelor’s degree in Real Estate/Finance/Business

Tools

Property management software

Job description

AMH is seeking a Resident Manager to oversee a portfolio of single-family homes and ensure a superior resident experience. You will resolve customer service issues, optimize resident retention, and handle documentation through the tenant lifecycle.

The role requires a minimum of three years in property operations or management, a real estate license, and strong communication and negotiation skills. Knowledge of Microsoft Office and property management software is a plus.