Resident Experience & Leasing Manager

Continental Properties; Memphis (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

On-site living

Performance incentives

Medical, dental, vision plans

401(k) with match

Paid holidays

Job summary

Continental Properties is seeking a Resident Relations Manager for Springs at Colonial in Cordova, TN. This full-time role emphasizes delivering exceptional resident experiences while driving leasing, rent collection, renewals, and marketing initiatives to meet occupancy and revenue targets.

You will inspect and prepare tour-ready units, lead move-ins, and maintain compliant operations with Fair Housing and regulations, reporting to the Community Manager.

Qualifications

• Minimum 2 years of apartment leasing experience.
• Strong customer service and communication skills.
• Ability to work weekends, evenings, and holidays.
• Comfort with touring the community and coordinating move-ins.

Responsibilities

• Drive leasing from first contact to move-in, respond to inquiries, conduct tours, and coordinate move-ins while using marketing tactics to achieve revenue and occupancy goals.
• Manage rent collection, renewals, and financial reporting; monitor delinquencies and occupancy.
• Ensure compliance with Fair Housing, Tax, and applicable regulations; maintain a best-in-class resident experience.

Skills

Leasing experience

Customer service

Sales driven

Flexible schedule

Tour negotiations

Job description

Continental Properties is seeking a Resident Relations Manager for Springs at Colonial in Cordova, TN. This full-time role emphasizes delivering exceptional resident experiences while driving leasing, rent collection, renewals, and marketing initiatives to meet occupancy and revenue targets.

You will inspect and prepare tour-ready units, lead move-ins, and maintain compliant operations with Fair Housing and regulations, reporting to the Community Manager.