Resident Experience & Leasing Manager

CLS Living; Baltimore (MD); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Generous PTO

401(k) with company matching

Health, dental & vision insurance

HSA & FSA

Life Insurance & parental leave

EAP

Relocation assistance

Professional development

Flexible work environment

Unmatched company culture

Job summary

CLS Living in Baltimore is seeking an Account Manager to join our dynamic property management team. This role supports operations, leasing success, financial performance, and resident satisfaction across our campuses.

You will lead with a mentorship mindset, build a high-performing team, and collaborate with campus partners to drive occupancy and revenue while maintaining exceptional resident experiences. Bachelor's preferred or 2–4 years in student housing.

Qualifications

• Bachelor’s degree preferred; or 2–4 years of experience in student housing or a similar property management setting
• Strong accounting skills and comfort with financial software
• Proficiency in property management platforms (Entrata preferred) and Microsoft Office Suite, plus Fair Housing knowledge

Responsibilities

• Support the General Manager in building a high-performing, motivated, and professional team.
• Contribute to a positive, collaborative office environment that delivers exceptional customer service to prospects and residents.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Assist with any additional duties as needed to support the team and property success.

Skills

Leadership

Mentorship

Team building

Ambassador

Entrepreneurial spirit

Solutions mindset

Customer service

Networking

Communication

Education

Bachelor’s degree preferred

Tools

Entrata

Microsoft Office

Job description

CLS Living in Baltimore is seeking an Account Manager to join our dynamic property management team. This role supports operations, leasing success, financial performance, and resident satisfaction across our campuses.

You will lead with a mentorship mindset, build a high-performing team, and collaborate with campus partners to drive occupancy and revenue while maintaining exceptional resident experiences. Bachelor's preferred or 2–4 years in student housing.