Resident Experience & Leasing Coordinator

Franklin Group; Norfolk (VA); On-site; USD 22,000 - 40,000; Full time

Job summary

Franklin Group in Norfolk, VA is seeking an Assistant Community Manager to support the Community Manager and oversee daily operations. This role handles rent postings, administrative tasks, and coordination of leasing staff.

The ideal candidate has a high school diploma or GED, is detail-oriented, and committed to Fair Housing standards and OSHA safety practices. Training and growth opportunities are provided in a team-focused environment.

Qualifications

• High school diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.
• Fair Housing must be completed within 1 day of hire.
• Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
• Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence.

Responsibilities

• Efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
• Post rent to operation software. Perform bookkeeping functions as necessary.
• Assisting the Community Manager in orientation, training and scheduling of leasing and office personnel.
• Inspect model, office, and vacant units to ensure marketability and maintain organized on-site files.
• Need to have an awareness of the “curb appeal” of the community.
• Lease to qualified prospects and assist with renewal program; follow-up with residents.
• Inventory and ordering of administrative supplies and equipment for the office staff.
• Maintain professional appearance and behavior for self and team.
• Knowledge of leasing techniques and current rental rates and amenities.
• Knowledge of Fair Housing Standards and company policies.
• Respond to resident requests efficiently and courteously.
• Assist in resident retention programs.

Education

High school diploma or GED

Job description

Franklin Group in Norfolk, VA is seeking an Assistant Community Manager to support the Community Manager and oversee daily operations. This role handles rent postings, administrative tasks, and coordination of leasing staff.

The ideal candidate has a high school diploma or GED, is detail-oriented, and committed to Fair Housing standards and OSHA safety practices. Training and growth opportunities are provided in a team-focused environment.