Resident Experience & Leasing Concierge

Bozzuto; Edina, Northern (MN, KY); Hybrid; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

401k with company match

Tuition reimbursement

Diversity and inclusion

Job summary

Bozzuto is seeking a Resident Experience Associate in Edina, MN to welcome prospects and residents, build relationships and drive positive impressions. You will lead tours, coordinate occupancy efforts, and plan events that foster a strong sense of community.

Ideal candidates have 2+ years in hospitality/retail, standout communication, and a customer-focused mindset. You may lift up to 25 lbs and pursue a leasing license within 90 days, with the role based on-site and offering strong benefits.

Qualifications

• 2+ years of experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift
• A willingness to obtain a leasing license within your first 90 days of employment

Skills

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer-focused

Physical ability 25 lbs

Job description

Bozzuto is seeking a Resident Experience Associate in Edina, MN to welcome prospects and residents, build relationships and drive positive impressions. You will lead tours, coordinate occupancy efforts, and plan events that foster a strong sense of community.

Ideal candidates have 2+ years in hospitality/retail, standout communication, and a customer-focused mindset. You may lift up to 25 lbs and pursue a leasing license within 90 days, with the role based on-site and offering strong benefits.