Resident Experience Leader & Community Builder

Tailwind Group; Huntsville (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Vacation and Sick Time

401(k) with company matching

On-the-job training

Paid Parental Leave

Job summary

Tailwind Group in Huntsville, Texas, is seeking a Resident Experience Specialist for The Quarters Huntsville, a garden-style student housing community. You will focus on resident experience, support leasing, and build a strong community to sustain high renewal rates.

This fully in-office role runs Monday–Friday 8:30am–5:00pm, with occasional after-hours coverage. Compensation ranges from $19.22 to $23.08 per hour plus bonus potential, with a competitive benefits package.

Qualifications

• Associate degree or higher in business or a related field is preferred.
• One or more years of experience working in the customer service, sales, or retail industry.
• Prior experience in student housing is strongly preferred.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Oversee and execute renewal campaigns throughout the leasing season, in partnership with the Leasing & Marketing Manager.
• Continually build and maintain a strong property reputation by actively managing online reviews, responding to resident feedback, and driving positive sentiment across resident feedback platforms.
• Utilize resident feedback and performance data to create a best-in-industry resident experience at the property.
• Support roommate mediations and work to provide conflict resolutions in line with company policies, while focusing on resident service.
• Address and respond to resident questions, concerns, and complaints via phone, email, and/or in-person.
• Handle escalated concerns and provide leadership and guidance to Community Assistants on communication best practices.
• Maintain consistent communication with all necessary resident contacts regarding balances, notices, and lease-related matters.
• Partner with the Leasing and Marketing Manager to plan and execute resident-focused events, building community and property culture.
• Maintain exceptional curb appeal and take pride in the community grounds, amenities, and common areas.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Assist with leasing and occupancy efforts by responding to inquiries, conducting tours, processing applications, collecting fees, and supporting move-in procedures as assigned.
• Support re-let operations by clearly communicating re-let policies, timelines, and fees to residents.
• Coordinate and document required paperwork for re-lets and assist with the onboarding of incoming residents.

Skills

Customer service

Sales

Communication

Team collaboration

Education

Associate degree or higher in business or related field

Tools

Entrata software

Job description

Tailwind Group in Huntsville, Texas, is seeking a Resident Experience Specialist for The Quarters Huntsville, a garden-style student housing community. You will focus on resident experience, support leasing, and build a strong community to sustain high renewal rates.

This fully in-office role runs Monday–Friday 8:30am–5:00pm, with occasional after-hours coverage. Compensation ranges from $19.22 to $23.08 per hour plus bonus potential, with a competitive benefits package.